help-desk
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Christopher Padfield and the price of getting back to the product
Deskpro began in an Oxford university room. More than two decades later, Christopher Padfield brought in $25 million and handed over the CEO role to make more room for the work that started it all.
Tikit turns “just a quick question” into a ticket
Cireson’s service desk puts structure inside Microsoft Teams. Its customer stories reveal why the hard part of IT support is often getting the request into the system at all.
Incident IQ Found a $40 Million Business Hiding Behind the School Help Desk
School software usually starts in the classroom. Incident IQ went looking in the back office - and built a 2,000-district business by connecting every broken Chromebook, leaky ceiling and missing textbook to the people who can fix it.
Syncro’s Bet: Charge for the Technician, Not the Machines
Most IT platforms meter every device. Syncro bets a lean technician should be able to manage thousands - and keep the margin. Here is where that math sings, where it squeaks, and what an MSP can copy.
Brad Murdoch Is Betting the Help Desk’s Future Lives Behind Your Firewall
After two decades around B2B software and a string of acquired companies, Deskpro CEO Brad Murdoch is making a quieter AI pitch: useful automation, human judgment and infrastructure the security team can actually approve.
Provide Support
Easily communicate with your customers on any platform.
SysAid
The Israeli company that has spent two decades making IT service desks less miserable is now betting the whole business on AI agents that answer the tickets before a human ever sees them.
Tidio
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
tawk.to
The world's most-used live chat software gives itself away for free. Hundreds of thousands of businesses - and billions of customer conversations a month - run on top of it.
TeamSupport
The Dallas software company spent 16 years building customer support for businesses that sell to other businesses. Now it wants those support tickets to tell you which customers are about to leave - and which are ready to buy more.
ProProfs
The bootstrapped software company that turned a free online quiz into a 15-million-user suite for training employees and keeping customers happy.
TOPdesk
TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what - so you can stay ahead instead of just keeping up.
SupportBee
Turn customer emails into organized support tickets. Assign, comment, and resolve as a team!
Social Intents
Social Intents is the leading AI customer support platform that helps businesses provide great customer service right from collaboration tools you already use. AI chatbots handle 75% of questions automatically while your team handles the important conversations.
Acquire
Improve your Customer Service with powerful workflows and digital channels.
Quality Unit
Developing B2B Cloud Applications since 2004.
Nicereply Turns One Awkward Question Into a Business
The Slovak survey company built a business on the smiley faces you click after a support ticket closes - and Microsoft, Lenovo and HubSpot all pay attention to what those faces say.
Six Live Chat Tools and the Bubble That Runs Your Website
HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.
LiveHelpNow Built a Chat Empire From a Basement, One Refund at a Time
Michael Kansky arrived from Ukraine in 1997 with two years of college and a knack for code. Two decades later his bootstrapped live chat company quietly serves thousands of businesses - and never took a dollar of venture money.
Live Chat Software Grew Up and Learned to Sell
Eight companies - from a free widget called tawk.to to Salesforce's new AI seller Piper - are fighting over the little box in the corner of your screen. The chat bubble stopped answering questions and started closing deals.
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
LiveAgent: The Slovak Help Desk That Quietly Serves 150 Million People
Built in 2004 by Quality Unit to fix its own inbox, LiveAgent now runs customer support for more than 40,000 companies from offices in Bratislava, Kyiv and New York - without a cent of venture money.
Provide Support Skipped the AI Race to Keep Live Chat Simple
While LivePerson chased conversational AI and Fortune 500 contracts, this quiet New York shop has run the same unlimited-chat, all-features-included live chat since 2003 - and more than 10,000 customers still pay for it.
Live Chat Software Can't Agree Where Your Chats Should Live
Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.
Userlike vs HelpCrunch: Two Bets on the Live Chat Box
One built its whole pitch on German servers and GDPR. The other bet on an all-in-one inbox with honest per-agent pricing. Here is how the two live chat platforms actually differ.
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click feedback surveys from Nicereply to increase the volume of insights you receive.
LiveHelpNow
Your support platform should make your team feel unstoppable.
Kustomer
Better experiences start at "Hello".
Kayako
Founded by a 17-year-old college dropout in small-town India, bootstrapped past $10 million in revenue, name-checked in Zendesk's IPO filing - and now betting its second act on an AI agent named Kay.
JivoChat
The bootstrapped live-chat tool that grew into an omnichannel inbox for 200,000 small businesses - and now wants its AI to handle the easy questions.