help-desk
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Tikit turns “just a quick question” into a ticket
Cireson’s service desk puts structure inside Microsoft Teams. Its customer stories reveal why the hard part of IT support is often getting the request into the system at all.
Incident IQ Found a $40 Million Business Hiding Behind the School Help Desk
School software usually starts in the classroom. Incident IQ went looking in the back office - and built a 2,000-district business by connecting every broken Chromebook, leaky ceiling and missing textbook to the people who can fix it.
Syncro’s Bet: Charge for the Technician, Not the Machines
Most IT platforms meter every device. Syncro bets a lean technician should be able to manage thousands - and keep the margin. Here is where that math sings, where it squeaks, and what an MSP can copy.
Provide Support
Easily communicate with your customers on any platform.
SysAid
The Israeli company that has spent two decades making IT service desks less miserable is now betting the whole business on AI agents that answer the tickets before a human ever sees them.
Tidio
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
tawk.to
The world's most-used live chat software gives itself away for free. Hundreds of thousands of businesses - and billions of customer conversations a month - run on top of it.
TeamSupport
The Dallas software company spent 16 years building customer support for businesses that sell to other businesses. Now it wants those support tickets to tell you which customers are about to leave - and which are ready to buy more.
ProProfs
The bootstrapped software company that turned a free online quiz into a 15-million-user suite for training employees and keeping customers happy.
TOPdesk
TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what - so you can stay ahead instead of just keeping up.
SupportBee
Turn customer emails into organized support tickets. Assign, comment, and resolve as a team!
Social Intents
Social Intents is the leading AI customer support platform that helps businesses provide great customer service right from collaboration tools you already use. AI chatbots handle 75% of questions automatically while your team handles the important conversations.
Acquire
Improve your Customer Service with powerful workflows and digital channels.
Quality Unit
Developing B2B Cloud Applications since 2004.
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click feedback surveys from Nicereply to increase the volume of insights you receive.
LiveHelpNow
Your support platform should make your team feel unstoppable.
Kustomer
Better experiences start at "Hello".
Kayako
Founded by a 17-year-old college dropout in small-town India, bootstrapped past $10 million in revenue, name-checked in Zendesk's IPO filing - and now betting its second act on an AI agent named Kay.
JivoChat
The bootstrapped live-chat tool that grew into an omnichannel inbox for 200,000 small businesses - and now wants its AI to handle the easy questions.
InvGate
IT Management is evolving. InvGate enables you and your organization to streamline service operations, optimize IT spend, and enhance Asset Lifecycle Management.
HelpDocs
Create, manage, and connect trusted answers across your customers, team, and AI.
HelpCrunch
A bootstrapped team from Ukraine built a customer-support suite that does what Intercom does, minus the bill that grows every time a customer says hello.
HappyFox
Rated higher than Zendesk and Salesforce Service Cloud on G2, HappyFox delivers greater flexibility, exceptional customer support, and a lower total cost of ownership.
Halo Service Solutions
Two IT-support engineers in Suffolk built a ticketing tool for their own clients. Thirty years later it undercuts ServiceNow by two-thirds, runs profitably without a penny of outside money, and has turned down a $2bn offer.
Groove
For a decade Groove sold the un-flashy help desk small teams actually wanted - a shared inbox, a knowledge base, and a founder who published the company's revenue for the world to read.
Gladly
The company that scrapped the support ticket built a customer service platform around a radical idea: treat the person on the other end like a person, not a case number.
Gist
A better customer experience across support, marketing, and sales.
EasyVista
Inside the quiet French software company that has spent three decades making corporate IT support less painful - and is now betting on AI to do the boring parts.
Chatwoot
AI assistant, omnichannel support desk, knowledge base. Everything you need for seamless customer support, all in one place.
Modern
Modern is a San Francisco startup building an AI-native IT function - a single platform where always-on agents automate help desk, access, hardware, on/off-boarding, security and procurement inside the tools teams already use, such as Slack, Teams, email and voice. Founded in 2026 by Seb Poole and Aleks Tomovski and backed by Y Combinator (P26), it positions itself as a ServiceNow alternative that resolves requests end-to-end rather than routing tickets, claiming 80%+ automation of inbound IT requests.