customer-service-automation
(27)
Retell AI
Meet your AI call center from the future.
Teneo.ai Was Doing Agentic AI Before It Had a Name
The Swedish company behind a Loebner-winning chatbot now runs more than 17,000 AI agents for the likes of Telefonica and Swisscom - and finds itself at a crossroads as cash-rich rivals like Uniphore reshape the market it helped invent.
How boost.ai Taught Norwegian Banks to Answer Their Own Phones
A team of coders in Stavanger built conversational AI for the industries that fire you for getting it wrong. Ten years on, 600-plus AI agents handle 150 million conversations a year for banks, insurers and governments.
NiCE
How a company that started by recording phone calls in Israel became the operating system for the world's customer service - and why every conversation you have with a big brand probably runs through it.
Kore.ai
Long before "conversational AI" was a phrase anyone Googled, Raj Koneru bet a company on the idea that people would rather talk to software than click through it. A decade and 450 Global 2000 customers later, Kore.ai is trying to prove enterprise AI agents can be trusted to actually do the work.
DRUID AI
The Bucharest company teaching enterprise software to hold a conversation - and now to run the workflow behind it.
Parloa
Parloa is a Berlin-born enterprise software company building an AI Agent Management Platform that lets large organizations design, test, deploy, and optimize autonomous AI agents for customer service across voice, chat, WhatsApp, and Microsoft Teams. Founded in 2018 by Malte Kosub and Stefan Ostwald, it serves Global 2000 brands like Allianz, Booking.com, SAP, and Swiss Life, operating in 100+ countries and 140+ languages. In January 2026 it raised a $350M Series D led by General Catalyst at a $3B valuation.
boost.ai
It's not about what AI can do. It's about what you can rely on AI to do.
Amelia
The enterprise AI agent that answered phones before chatbots were cool - a 26-year-old New York company that became SoundHound's play for the voice-first future of customer service.
AI Rudder
AI Rudder is a Singapore-based voice AI company that automates high-volume customer phone calls and chats for banks, lenders, insurers, e-commerce and logistics firms. Its human-sounding voice agents handle payment reminders, verification, surveys, telemarketing and customer service across 15+ languages and regional accents, letting enterprises scale contact-center work without adding headcount. Backed by Sequoia, Tiger Global and Coatue, it serves 500+ enterprise clients concentrated in Southeast Asia and Latin America.
Callbook AI
Callbook AI is a Y Combinator (S26) startup building AI voice agents that make and take business phone calls in English, Spanish, and Portuguese. Founded by Colombians Diego Avellaneda and Daniel Martinez, it began as a plug-and-play AI phone system for Zoho CRM and has sharpened its focus on automated debt collections and portfolio management across Latin America, handling calls, WhatsApp, SMS, and email from a single platform.
DXwand
DXwand is a Dubai- and Cairo-based enterprise AI company whose ORXTRA platform lets large organisations build and deploy generative AI agents on top of their own documents, databases and workflows. Founded in 2018 by two former Microsoft executives, Ahmed Mahmoud and Mahmoud Gomaa, the company built its edge on two hard problems most Western vendors skipped: understanding spoken Arabic across its many dialects, and running useful AI cheaply enough that a bank or a ministry can afford to put it in front of millions of people. Its knowledge-mining and RAG engine removes the manual data-labelling step that normally stalls enterprise AI projects, and its agents ship as pre-built modules for customer service, procurement and HR, or as custom builds through a no-code Agent Builder that supports 20+ language models and 80+ data sources. DXwand serves financial services, government, healthcare, telecom, education, media and retail clients across MENA, has raised roughly $6.9 million to date including a $4 million Series A led by Shorooq Partners and Algebra Ventures, and says it reached about $5 million in annual recurring revenue while remaining profitable.
Stanley Wei
Stanley Wei is the CEO and co-founder of Pine AI (19pine.ai), a San Francisco startup building an autonomous AI agent that fights consumers' customer-service battles for them: negotiating bills, cancelling subscriptions, disputing overcharges, and chasing refunds through real phone calls and emails. A former Chief Strategy and Operating Officer at Nasdaq-listed Agora and a former investor at Hillhouse Capital, Wei founded Pine in late 2024 after a $200 dispute with his bank ate up 90 minutes of his life. Pine raised a $25 million Series A in December 2025 and reports more than $37 million in consumer savings.
Kata.ai
Kata.ai is an Indonesian conversational AI company that builds NLP and generative-AI chatbots and AI agents for enterprises. Founded in 2016 out of the earlier YesBoss assistant, its Kata Platform and product suite (KataCX, AI call agents, AI commerce, recruitment and loyalty tools) power customer service, marketing, sales and HR automation across WhatsApp and other channels. It serves 200+ enterprise and government clients in banking, telco, FMCG, healthcare and retail, with strength in Bahasa Indonesia language understanding.
Momos
Momos is an AI customer platform for multi-location restaurant and retail brands. It unifies customer service, reviews, reputation, listings, feedback and local marketing into one system so operators can respond to guests, catch problems in real time, and turn reviews and feedback into repeat visits. Founded in 2021 by former Uber and Grab operators, Momos powers tens of thousands of locations across brands including Shake Shack, Baskin-Robbins, Just Salad and Guzman y Gomez.
ASAPP
ASAPP is a New York-based enterprise AI company that builds an AI-native Customer Experience Platform for contact centers. Its flagship product, GenerativeAgent, autonomously resolves complex customer interactions across voice and chat, while agent-assist tools like Auto-Summary and real-time transcription boost the productivity of human agents. Founded in 2014 by Gustavo Sapoznik after a nearly three-hour call with his cable provider, ASAPP serves Fortune 500 enterprises in telecom, airlines, banking, insurance and retail - including JetBlue, American Airlines and Dish - and has raised roughly $380 million from investors such as Fidelity and Dragoneer.
Liberate
Liberate is a San Francisco-based startup building insurance-native AI agents that automate the industry's most operational, phone-heavy work - quoting policies, filing claims, servicing endorsements - across voice, email, SMS, and digital channels. Its voice assistant, Nicole, handles inbound and outbound calls, while reasoning AI agents plug directly into carriers' core systems to complete end-to-end tasks rather than just answer questions. In October 2025 the company raised a $50M Series B led by Battery Ventures at a $300M valuation, after scaling from 10,000 monthly automations to 1.3 million automated resolutions and processing more than $100B in premium volume.
Pine AI
Pine AI is an autonomous consumer AI agent that handles the tedious 'digital chores' people hate - negotiating bills, canceling subscriptions, filing complaints, and chasing refunds. Instead of just answering questions like a chatbot, Pine actually places phone calls, sends emails, and navigates websites to get things done on a user's behalf. Founded in 2024 by former Agora executives Stanley Wei and Vincent Sun, the Palo Alto company reports a 93% negotiation success rate and has saved consumers over $3 million. It raised a $25 million Series A in December 2025 led by Fortwest Capital.
Incept AI
Incept AI is a New York-based voice AI company building order-taking systems for quick-service restaurants, starting with the two hardest environments in the business: the drive-thru and the phone. Founded in 2024 by former Amazon and Presto Automation engineers, Incept pairs a proprietary neural audio engine that strips out background noise, echo and crosstalk with foundation models and POS integrations, so the AI can complete restaurant orders end-to-end without a human stepping in. The company says its system reaches 95%+ order completion without human intervention, well above the roughly 83% where most competitors escalate to a person, and raised a $3 million pre-seed round led by Rally Ventures in early 2025.
QueryPal
QueryPal is a San Francisco-based enterprise AI company building agentic customer-support software that resolves tickets rather than just deflecting them. Founded by Dev Nag - the former founder and CTO of Wavefront (acquired by VMware) - the company turns a company's existing documentation, past tickets and internal systems into an AI layer that drafts email replies, powers self-serve chat and autonomously resolves issues, while keeping SOC 2 Type II and GDPR-grade security. Originally launched as CtrlStack with $5.2M in seed funding co-led by Sequoia Capital and Engineering Capital, QueryPal pitches itself as 'the human knowledge layer for secure AI.'
Flip
Flip is a New York-based vertical Voice AI company that answers customer service phone calls and resolves them end-to-end, without a live agent. Instead of routing callers through legacy IVR menus, Flip's AI assistant integrates deeply into a brand's backend systems to actually complete tasks - checking order status, processing returns, booking rides, and handling billing. The platform is purpose-built for specific industries (retail eCommerce, healthcare, and transportation) rather than offered as a one-size-fits-all bot. As of January 2026 Flip had automated more than 300 million calls for over 250 brands, automating up to 90% of inbound volume, and raised a $20M Series A.
Brian Schiff
Brian Schiff is the co-founder and CEO of Flip CX, a New York voice AI company that automates customer service phone calls for retail, ecommerce, healthcare and transportation brands. He and Sam Krut started the company at Cornell in 2015 as a campus ride-hailing app called RedRoute, then pivoted to voice automation after seeing how broken phone support was. Today Flip has processed more than 300 million automated calls for around 250 global brands, automating up to 90% of inbound volume. In January 2026 the company raised a $20M Series A co-led by Next Coast Ventures and Ridge Ventures, bringing total funding to roughly $31M.
Avoca
Avoca is a New York-based AI platform for America's services economy. It builds AI agents that answer calls, texts, chats and emails, book jobs, follow up on estimates and coach human reps for HVAC, plumbing, electrical, roofing, pest control and other trades. Founded in 2022 by Tyson Chen and Apurva Shrivastava after a chance encounter with a Dallas HVAC company, Avoca pivoted from restaurants to the trades when it realized a missed call could mean losing a $30,000 install. In April 2026 it raised $125M+ across Seed, Series A and Series B at a $1 billion valuation, and is on track to book $1 billion in jobs in a single year.
Malte Kosub
Malte Kosub is the co-founder and CEO of Parloa, a Berlin-born enterprise AI company building agentic AI for customer service. He started his first company in 11th grade, founded the conversational AI agency Future of Voice in 2017, and spun out Parloa in 2018. In January 2026 Parloa raised a $350M Series D at a $3 billion valuation - tripling its worth in eight months. Kosub has stated his ambition to build a $100 billion company out of Germany.
Nikola Mrkšić
Nikola Mrkšić is the co-founder and CEO of PolyAI, a voice AI company building enterprise-grade conversational agents that handle customer service calls so naturally that callers sometimes apologize mid-sentence for being rude to what they assume is a person. Born in Belgrade in 1991, Mrkšić earned a full scholarship to Cambridge, completed a PhD on spoken dialogue systems, co-built VocalIQ before Apple acquired it, and then founded PolyAI in 2017 with two Cambridge lab colleagues. The company has raised $206M across four rounds - most recently an $86M Series D in December 2025 at a $750M valuation - and its voice agents now handle calls for Marriott, FedEx, Caesars Entertainment, and over 200 enterprise customers across 45+ languages in 25+ countries.
Raghu Ravinutala
Raghu Ravinutala is the co-founder and CEO of Yellow.ai, an enterprise-grade conversational AI platform that automates customer and employee experiences at scale. A former IC design engineer turned AI entrepreneur, he built Yellow.ai into a $500M-valued company serving 1,300+ enterprises across 85+ countries, with $79.5M in annual revenue and over $102M raised. Under his leadership, Yellow.ai developed proprietary LLM technology and a multi-LLM architecture trained on 16 billion conversations annually, processing support in 135+ languages across 35+ channels.
Yellow.ai
Yellow.ai is an enterprise agentic-AI platform that automates customer and employee conversations across voice, chat, and email for more than 1,100 companies in 85+ countries. Founded in Bengaluru in 2016 and now headquartered in San Mateo, it pairs a multi-LLM 'Dynamic Automation Platform' with industry-tuned AI agents for BFSI, retail, healthcare, and utilities.