The autonomous agent that doesn't answer your questions - it picks up the phone and argues with your cable company until the bill goes down.
Pine AI's mark: a small green pine, standing in for the quiet, patient thing that waits on hold so you don't have to.
Here is a durable fact about modern life: companies make it hard to cancel things, hard to dispute charges, and hard to lower your bill - and they do it on purpose, because friction works. Pine AI's entire business is a bet that an AI which never gets tired and never hangs up can beat that friction.
Most consumer AI so far has been conversational. You ask a chatbot a question, it hands you a paragraph and a link, and then you - the human - still have to go do the thing. Pine AI is built around a different verb. It doesn't answer; it acts. Its agents place phone calls, sit on hold, navigate the phone-tree maze, send emails, log into websites, and grind through the multistep workflows that separate you from a refund. The company's own shorthand is "ask-and-it's-done."
The tasks Pine targets have a name inside the company: "digital chores." Negotiating down an internet or mobile bill. Canceling a subscription you forgot you had. Filing a complaint that a company would rather you abandon. Chasing a refund or a compensation claim. None of these are hard, exactly. They are just tedious, adversarial, and time-shaped in a way that eats your afternoon - which is precisely the point of the systems that create them. Pine's wager is that this tedium is automatable, and that people will happily pay to never touch it again.
The numbers the company reports are the interesting part. Pine claims a 93% success rate on its negotiation workflows and says it has saved consumers more than $3 million against providers most people recognize from their own monthly statements - AT&T, Verizon, T-Mobile, Charter, Cox, DISH. It quotes an average of 270 minutes saved per task, which reframes the whole product. This is nominally about money. It is really about time.
AI chatbots just answer questions, but Pine actually gets things done.Stanley Wei, CEO & Co-Founder
Founder lore is usually too tidy to trust, but Pine's is at least the right kind of mundane. As the company tells it, CEO Stanley Wei got into a dispute with Bank of America over roughly $200. Resolving it took something like an hour and a half, several transfers, and at least one dropped call. Most people, at that point, simply pay the $200 and move on - which is the outcome the system is quietly engineered to produce. Wei's reaction was less common: he decided the whole miserable interaction was a task an AI should be able to own end-to-end.
That instinct is backed by relevant resumes. Wei and co-founder Vincent Sun both came from Agora Inc. (Nasdaq: API), the real-time voice and video infrastructure company, where Wei was CSO & COO and Sun was VP of Engineering. Building an AI whose day job is talking to call centers is, it turns out, a good match for people who have spent years thinking about voice as an engineering problem rather than a novelty. Pine built its own voice model and its own orchestration framework for holding long, brittle, multi-turn tasks together, while leaning on frontier models from OpenAI, Anthropic and Google for the reasoning underneath.
Tell Pine what you want - a lower bill, a cancellation, a refund, a complaint filed. You hand over the goal, not the labor.
Pine Voice makes the calls and waits on hold; Pine Assistant sends emails and navigates websites. It retries, escalates, and learns from past interactions.
You get the outcome - a discount, a canceled plan, money back - without ever touching the phone tree yourself.
A proprietary AI voice agent that dials customer-service lines, endures the hold music, works through menus, and negotiates out loud on your behalf - the part of the chore almost everyone dreads most.
An agent that sends emails, logs into portals, and completes multistep online workflows to cancel subscriptions, file complaints, and secure refunds - no continuous babysitting required.
Under the hood, Pine treats reliability as a product feature. Because a single negotiation can stretch across a long, unpredictable call, the system is built with retry logic and a knowledge base that accumulates lessons from past interactions - so the agent that calls Verizon on your behalf has, in effect, called Verizon many times before. The service supports English and Japanese, and runs on a consumer subscription: a limited free tier, with professional plans starting around $30 a month. You keep whatever it saves you.
// self-reported by Pine AI; individual results vary
*Standout individual examples cited by the company, not typical results.
In December 2025, Pine closed a $25 million Series A led by Fortwest Capital, with backing from investors including Ray Chua and tech investor Deedy Das. The round is earmarked for the unglamorous work of scaling - more engineering, more marketing, more sales - to push the "ask-and-it's-done" model further into everyday errands like travel help and appointment booking.
It's a notable raise for a company barely a year past public launch, and a signal that investors see the autonomous consumer agent - not just the chatbot - as a category worth funding.
There is an obvious catch to a product like this: to negotiate your bill, Pine needs access to the things that make your bill negotiable - account details, sometimes the authority to speak as you. That is a lot of trust to ask for, and it's the question any sane user asks first. Pine's answer is to lead with security: zero-knowledge encryption for stored data and a public trust center that lays out its policies, rather than burying them.
Whether that's enough is a fair debate, and one the whole autonomous-agent category will have to keep having. But it's the right place to start. When you're the one asking for the keys, you're the one who has to show your work.
Ex-Agora executives Stanley Wei and Vincent Sun start Pine AI in Palo Alto to automate consumers' "digital chores."
Pine debuts its autonomous assistant for bills, subscriptions, complaints and insurance claims.
Fortwest Capital leads a $25 million round to scale engineering, marketing and sales.
Pine Voice and Pine Assistant broaden into travel help, appointment booking and more everyday tasks.
It's an autonomous AI agent that handles customer-service tasks for you - negotiating bills, canceling subscriptions, filing complaints and chasing refunds by making phone calls, sending emails and navigating websites.
Pine offers a limited free tier plus paid professional plans that start around $30 per month. You keep whatever it saves you.
Stanley Wei (CEO) and Vincent Sun (CTO), both former executives at Agora Inc. (Nasdaq: API), founded the company in 2024.
The company reports saving consumers over $3 million, with a 93% negotiation success rate and an average of about 270 minutes saved per task.
Pine emphasizes security with zero-knowledge encryption and a public trust center, since its agents handle sensitive account information on users' behalf.