Cariloop

Cariloop is a health and wellness company headquartered in the Dallas area, in Richardson, Texas. It sells a Caregiver Support Platform to employers, who offer it to their people as a benefit. When an employee needs help, they fill out a short intake form on their employer's branded Cariloop page and are matched with a dedicated Care Coach - a licensed or certified professional in nursing, social work, case management, therapy, or counseling - whose background fits their situation.

From there the coach stays with the family. They help build a caregiving plan, answer medical, financial, and legal questions, and point toward vetted providers. Everything lives on a secure portal where families can store health, legal, and financial documents and, when they need care, find, book, and pay providers directly - babysitters, nannies, senior-care aides, pet sitters, housekeepers.

The range is unusually wide. Cariloop's coaches don't specialize in one life stage; they cover infant and childcare, elder care, neurodiversity, chronic illness, mental health, veterans' support, and LGBTQIA+ support. That breadth is deliberate. Caregiving rarely arrives one category at a time - the same employee raising a toddler is often also managing an aging parent two states away.

The company reports supporting more than 300,000 families, and says each one saves an average of 100 hours of research, phone calls, and navigation per loved one. For a benefits buyer, those hours translate into a workforce that stays at its desk instead of on hold with an insurance line.

Michael Walsh traces Cariloop back to his grandfather's aneurysm, and the way it pulled his family into the exhausting overlap of care, work, and home. He co-founded the company in 2012 with Steven Theesfeld. The first version, though, looked nothing like today's.

Early Cariloop was a directory. It profiled assisted-living and memory-care communities - their services, pricing, and room availability - so hospitals and families could see the landscape more clearly. Useful, but not yet a business with a clear payer.

The turn came in 2014. Studying how families actually used the site, Walsh saw a pattern that pointed at employers as the way to reach people who needed help. Cariloop pivoted into the employee-benefits market and, by 2015, relaunched around dedicated Care Coaches and a secure case-management portal. That is the shape it kept.

Along the way it collected the credentials of a company that means what it says: a Certified B Corporation, and a spot on both the Inc. 5000 and the Deloitte Technology Fast 500.

Cariloop runs a B2B2C model. Employers buy the platform - often through benefits marketplaces such as Benefitfocus - typically on a per-employee-per-month basis, and their people access coaching and tools at no personal cost. Individual memberships exist too, but the engine is the employer contract, blending software with concierge-level human service.

That blend is the differentiator. Many caregiving tools hand you a directory and a search bar. Cariloop's answer is to make the coach the product - a named human who owns the relationship - and let the software support the coach rather than replace them.

The market it sits in is the employer caregiving-benefit category, alongside Wellthy, Torchlight, Homethrive, Grayce, Care.com's Care@Work, and Vivvi. The pitch to a benefits buyer is retention and productivity: Cariloop cites roughly 3x ROI, and says 79% of members avoided an unplanned leave.

The growth story backs it up. Around the 2024 raise, the company reported nearly 300% revenue growth over three years, net revenue retention near 120%, and a Net Promoter Score above 80 - the kind of numbers that pulled in a growth investor like ABS Capital.

Total raised: roughly $43M across seed through Series C.

The April 2024 Series C was led by ABS Capital, with existing backers Noro-Moseley Partners, KCRise Fund, Revolution's Rise of the Rest Seed Fund, and the Patterson Thoma Family Office returning. ABS Capital's Jennifer Krusius joined the board.

The plan for the money: widen reach with employers, deepen engagement with existing members, and enhance both the digital product and the concierge coaching that sits at its center.