live-chat
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Provide Support
Easily communicate with your customers on any platform.
Tidio
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
tawk.to
The world's most-used live chat software gives itself away for free. Hundreds of thousands of businesses - and billions of customer conversations a month - run on top of it.
TeamSupport
The Dallas software company spent 16 years building customer support for businesses that sell to other businesses. Now it wants those support tickets to tell you which customers are about to leave - and which are ready to buy more.
ProProfs
The bootstrapped software company that turned a free online quiz into a 15-million-user suite for training employees and keeping customers happy.
Smartsupp
The Brno company behind the two-eyed chat widget bootstrapped its way to 100,000 customers - now it is betting that an AI named Mira can sell shoes better than a call center.
Userlike
A student side project in Cologne became the live chat behind Toyota, Nivea and Hermes - and then bet its future on AI that answers before a human has to.
Pure Chat
The easiest & fastest way to add live chat to your website. FREE for the first 30 days!
Social Intents
Social Intents is the leading AI customer support platform that helps businesses provide great customer service right from collaboration tools you already use. AI chatbots handle 75% of questions automatically while your team handles the important conversations.
Acquire
Improve your Customer Service with powerful workflows and digital channels.
Vision Helpdesk
Secure & Reliable Customer Service Software
Text
The Wroclaw company behind LiveChat quietly turned customer support into a high-margin software business - and then bet the whole brand on the word 'Text.'
Zendesk
The company that turned the help desk into a category is now betting its future on AI agents that don't just deflect tickets - they close them.
Quality Unit
Developing B2B Cloud Applications since 2004.
Social Intents Answers Your Customers From Inside Slack
A two-person, bootstrapped company in Atlanta built live chat that lives inside Microsoft Teams, Slack and Google Chat - and now lets ChatGPT, Claude and Gemini field most of the questions before a human ever looks.
Chative Wants Your DMs to Do the Selling
A 13-person team split between Singapore and Da Nang built an AI-run inbox that turns Facebook, Instagram and WhatsApp chats into checkouts. The pitch is blunt: sell more, hire less.
tawk.to Gave Live Chat Away While Kustomer Chased a Billion
One company handed the world's most-used live chat to everyone for free and never raised a dollar. The other sold to Meta for a billion, got written down 75%, and had to start over as a standalone.
The Chat Box in the Corner Is Now a $2 Billion Fight
Front, Text, respond.io, JivoChat and a handful of rivals turned the little live-chat widget into a real software business. Now AI agents are racing to answer before a human ever reads the message.
Six Live Chat Tools and the Bubble That Runs Your Website
HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.
LiveHelpNow Built a Chat Empire From a Basement, One Refund at a Time
Michael Kansky arrived from Ukraine in 1997 with two years of college and a knack for code. Two decades later his bootstrapped live chat company quietly serves thousands of businesses - and never took a dollar of venture money.
Live Chat Software Grew Up and Learned to Sell
Eight companies - from a free widget called tawk.to to Salesforce's new AI seller Piper - are fighting over the little box in the corner of your screen. The chat bubble stopped answering questions and started closing deals.
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
Smartsupp Turned a Brno Chat Widget Into Europe's Sales Sidekick
Founded in 2013 above a lecture hall at Brno University of Technology, Smartsupp built a live chat that quietly runs on tens of thousands of European online stores - and now ships an AI shopping assistant named Mira.
LiveAgent: The Slovak Help Desk That Quietly Serves 150 Million People
Built in 2004 by Quality Unit to fix its own inbox, LiveAgent now runs customer support for more than 40,000 companies from offices in Bratislava, Kyiv and New York - without a cent of venture money.
Birdeye vs tawk.to and What Free Live Chat Really Costs
Birdeye bundles reviews, listings and messaging into one paid platform; tawk.to gives live chat away and charges only for the extras. Here's how to choose without paying for the wrong thing.
Provide Support Skipped the AI Race to Keep Live Chat Simple
While LivePerson chased conversational AI and Fortune 500 contracts, this quiet New York shop has run the same unlimited-chat, all-features-included live chat since 2003 - and more than 10,000 customers still pay for it.
Free Live Chat Software Is the Cheapest Salesperson You'll Hire
Six tools - Tidio, Chaport, Rocket.Chat, ProProfs, Provide Support and GoDaddy - give away the little chat bubble that turns idle browsers into buyers. Here is how their free tiers actually stack up.
Live Chat Software Can't Agree Where Your Chats Should Live
Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.
Chative Is Betting Your Next Sale Starts In The DMs
The Da Nang-built messaging platform grew out of a chatbot tool called BotStar. Now it wants to be the one inbox where AI and human agents close sales across Facebook, Instagram, WhatsApp and Shopify.
Userlike vs HelpCrunch: Two Bets on the Live Chat Box
One built its whole pitch on German servers and GDPR. The other bet on an all-in-one inbox with honest per-agent pricing. Here is how the two live chat platforms actually differ.