cx-automation
(22)
Zonka Feedback
The platform for actionable customer feedback in the AI era.
Voiceflow
The AI agent platform that helps CX teams own every customer interaction - improving resolution, controlling costs, and delivering better customer outcomes.
AI Customer Service Agents Are Closing Tickets Without You
Intercom's Fin, Ada, Forethought, Gupshup, Five9 and Amazon are racing to build support agents that resolve tickets on their own. As the platforms buy up the startups, here is who does what - and where the real money is going.
Voice AI Is Eating the Call Center, One Angry Caller at a Time
Observe.AI, PolyAI, Botpress, Forethought and a shrinking pack of rivals are racing to replace hold music with software that talks back. The funding says they are winning. The person still stuck on the line is not so sure.
Capacity vs. Maven AGI, Two Ways to Kill the Support Ticket
One company bought its way to 20,000 customers. The other raised $78 million to build a single autonomous agent. Both want to end the support ticket - they just disagree on how.
Forethought
Enterprise AI Agents for Every Customer Moment
eGain
For nearly three decades eGain has quietly sold enterprises the least glamorous thing in software: an answer they can trust. In the age of hallucinating chatbots, that turns out to be the whole game.
The $9 Billion Race to Replace the Call Center
Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.
Five Levels of Autonomy That Sort the Bots From the Agents
Everyone in customer service says "agentic" and almost nobody defines it. Here is a five-level scale that separates a scripted bot from software that actually acts on your systems — and where the real products land.
Capacity
Capacity is a St. Louis-based AI support automation company whose unified CX platform uses agentic and generative AI to deflect support tickets, emails, and calls while assisting human agents in real time. Founded in 2017 by David Karandish and Chris Sims - the team behind the $900M+ sale of Answers - Capacity serves more than 20,000 organizations including Disney, NVIDIA, and American Express, and crossed $60M in annual recurring revenue in 2025.
Maven AGI
Maven AGI is a Boston-based enterprise AI company building autonomous AI agents for customer experience. Founded in 2023 by former HubSpot, Google and Stripe leaders, its platform resolves up to 93% of customer support queries across chat, email, voice and web by understanding intent, reasoning through complex scenarios and taking secure, multi-step actions across a company's existing systems. Maven positions itself as an intelligence layer that unifies enterprise data, AI models and human teams, and counts Tripadvisor, ClickUp, Rho and HubSpot among its 50+ enterprise customers.
TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
Zingtree
Zingtree is a Palo Alto-based CX automation company that turns tangled customer-service procedures into clear, no-code decision trees and AI-guided workflows. Its platform helps enterprise support teams and their customers make faster, more accurate decisions - powering agent scripting, agent assist, and self-service across regulated industries like finance, insurance, and healthcare, where its rule-based, audit-ready approach keeps AI answers on-policy at scale.
Juan Jaysingh
Juan Jaysingh is the CEO and Board Director of Zingtree, a Palo Alto-based B2B SaaS company that turns complex, regulated business processes into clear, guided actions for customer support and contact center teams. Since taking the top job in January 2020, he has grown Zingtree into a profitable platform serving 700+ enterprise customers across roughly 50 countries, with a focus on AI-driven CX in highly regulated industries like healthcare, insurance and consumer products. A former competitive tennis player who immigrated to the U.S. alone from India at 14 on tennis scholarships, Jaysingh previously founded the college-community app ZeeMee (CNBC Upstart 25, 2017) and led go-to-market at Universal Tennis. He argues that AI in customer service only works when built on solid processes, structure and human accountability.
eGain Corporation
eGain Corporation (NASDAQ: EGAN) is a Sunnyvale, California software company that helps enterprises automate customer and employee experiences with AI-powered knowledge management. Founded in 1997 and public since 1999, eGain's platform - anchored by its AI Knowledge Hub, Conversation Hub, and Analytics Hub - turns fragmented enterprise content into a single, trusted source of answers for contact-center agents, self-service portals, and AI systems across regulated industries like finance, insurance, government, and utilities.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.
Remarkable AI
Remarkable AI (formerly Chatdesk) is a New York-based customer engagement platform that pairs AI with a network of vetted brand experts to handle support, retention, and acquisition for consumer and e-commerce brands. Its software connects to a brand's existing stack - Shopify, Zendesk, email, SMS, and social - to resolve tickets, win back lapsed customers, and turn social comments and DMs into sales, 24/7 and in the brand's own voice.
Fang Cheng
Fang Cheng is a serial founder who builds AI that actually answers the question. She co-founded Touchco (acquired by Amazon, became the Kindle), founded Linc (acquired by Capacity in 2024), served as SVP & GM of Retail CX Automation at Capacity, and is now building a stealth venture focused on agentic commerce for restricted wallets.
Gorgias
Gorgias is a conversational AI and helpdesk platform built for ecommerce brands. It unifies email, chat, SMS, voice and social into one inbox, then layers an AI Agent that resolves a majority of tickets automatically while turning support into a revenue channel.
Talkdesk
Talkdesk is a global cloud contact center company that uses AI to automate customer service across voice, digital and self-service channels. Its CX Cloud and Customer Experience Automation (CXA) platform power AI agents and multi-agent orchestration for enterprises across financial services, healthcare, retail, travel and government.
Yellow.ai
Yellow.ai is an enterprise agentic-AI platform that automates customer and employee conversations across voice, chat, and email for more than 1,100 companies in 85+ countries. Founded in Bengaluru in 2016 and now headquartered in San Mateo, it pairs a multi-LLM 'Dynamic Automation Platform' with industry-tuned AI agents for BFSI, retail, healthcare, and utilities.
Dave Rhodes
Dave Rhodes is the Chief Executive Officer of Verint, the AI-driven customer experience automation company formed through the combination of Verint and Calabrio under Thoma Bravo. A career software executive, Rhodes spent 11 years at Autodesk as VP of the Americas before joining Unity Software as Chief Revenue Officer — where he scaled revenue from $130M to $600M — and later as SVP/GM of the Digital Twins business. He then served as CEO of Sauce Labs and CEO of Calabrio before taking the Verint helm in February 2026, leading one of the largest CX data sets in the world spanning workforce engagement, agentic AI, and customer analytics.