Company Profile
The enterprise AI agent platform that resolves customer support end to end - not with a chatbot, but with agents that reason and take action across chat, email, voice and web.
Maven AGI's brand mark. The Boston company, founded in 2023, calls its goal "Business AGI" - practical enterprise intelligence rather than science fiction.
What It Does
Maven AGI is a Boston-based enterprise software company building autonomous AI agents for customer experience. Its platform sits on top of the systems a company already runs - CRMs, help desks, knowledge bases, data warehouses - and lets AI agents understand a customer's intent, reason through a complicated request, and take the concrete steps needed to close it out.
The distinction the company keeps returning to is between deflection and resolution. Plenty of tools can answer a question or draft a reply. Fewer can look up an order, apply a refund policy, update a record and confirm the outcome without a human stepping in. Maven's agents are built to do the second kind of work across chat, email, voice and web, and to hand off to a person - with full context - when a case genuinely needs one.
The founders describe the ambition as "Business AGI": AI that helps enterprises work smarter and scale without the usual trade-off between growth and service quality. In practice that means Maven positions itself as an intelligence layer between a company's data, the underlying AI models, and the human teams who still own the hardest cases. Customer support is the beachhead; the roadmap points at broader workflow automation across the enterprise.
The Numbers
The headline figures come from Maven's aggregate customer results and its flagship deployment at Tripadvisor. They are the company's own reported metrics - useful as a signal of the outcomes it sells, and worth reading as approximate rather than audited.
Products & Services
The foundation - autonomous agents wired into 100+ pre-built integrations across CRMs, help desks, knowledge sources and data systems.
Resolves support requests across chat, email, voice and web by reading intent, reasoning through scenarios and taking secure, multi-step API actions.
Extends autonomous agents to spoken interactions, integrating with contact-center and telephony stacks like Twilio and Cisco.
Assists CX reps inside Zendesk, Salesforce and HubSpot - drafting replies, summarizing threads and surfacing knowledge.
A no-code tool to shape agents to specific workflows, policies and data - without hard-coding conversation flows.
Chat, email, voice, web, Slack, WhatsApp and Messenger, handling millions of interactions across 50+ languages.
Customers & The Problem
Maven serves more than 50 enterprises, including publicly traded companies. Named customers span travel, software and fintech: Tripadvisor, ClickUp, Rho, Impact.com and HubSpot among them. These are organizations with large, multilingual support volumes and low tolerance for the wrong answer - which is exactly the environment where a chatbot that only deflects tends to fall short.
The problem Maven is built for is structural. As a company grows, support volume grows with it, and the usual fix - hire more agents - keeps costs and quality in tension. Maven's pitch is to break that link: resolve the routine and the moderately complex automatically, free human agents for the genuinely hard cases, and do it without customers feeling handed off to a wall of automation.
The customer base is a signal in itself. Enterprises are the slowest, most security-conscious software buyers, and Maven's traction with them - reaching roughly $7M in revenue and tripling its client base inside a year of launch - is part of why later investors leaned in.
How It's Different
The customer-experience AI category is crowded - Sierra, Decagon, Forethought and Ada are all chasing the same buyer, and incumbents like Zendesk and Salesforce are folding AI into their own suites. Maven's differentiation is less about a single flashy feature and more about the unglamorous work underneath: over 100 native integrations, enterprise-grade security and authentication, and an architecture designed to take action rather than only converse.
That focus on connectors and secure action is what lets an agent actually resolve a case instead of routing it. It is also harder to copy than a chat interface. Maven leans on frontier models - it launched its agents powered by OpenAI - but wraps them in the data plumbing, policy controls and observability enterprises require before they let AI touch a customer. The bet is that in this market, depth of integration beats novelty.
The Founders
Former Global VP of Customer Success at HubSpot, with stints at Adobe and Sprinklr. Spent 20+ years scaling customer operations before deciding to rebuild them.
25+ years in personalization and AI at Google and IBM. Led engineering for Google News, holds 50+ patents, and scaled products past a billion users. MIT-trained.
15 years building AI and personalization at Google and Stripe, where he led the Applied ML team. Harvard statistics; earlier product and data work at Uber.
In early 2023 the three came together around a shared frustration: customer operations that break the moment a business scales. Corbin had seen the limits of existing tools from the inside at HubSpot; Shalabi and Mann had spent careers making software feel personal at consumer scale. Maven AGI is their attempt to combine those instincts.
Funding & Backers
| Round | Amount | Date | Lead / Notable investors |
|---|---|---|---|
| Seed & Series A | $28M total | May 2024 | M13 (lead), Lux Capital, E14 Fund, execs from OpenAI, Google, HubSpot, Stripe |
| Series B | $50M | June 2025 | Dell Technologies Capital (lead), Cisco Investments, SE Ventures, Lux Capital, M13 |
The Series B is notable for who wrote the checks. Dell Technologies Capital, Cisco Investments and Schneider Electric's SE Ventures are strategic corporate investors - the kind that bring enterprise distribution alongside capital. That mix, layered on returning backers Lux Capital and M13, reads as validation from the buyers Maven is trying to reach.
Timeline
Jonathan Corbin, Sami Shalabi and Eugene Mann unite to solve enterprise customer operations at scale.
Maven unveils its enterprise AI platform, backed by M13, Lux Capital and E14, with agents powered by OpenAI.
Dell Technologies Capital leads; total funding reaches $78M as Maven triples its client base and hits ~$7M revenue.
Named to The Agentic List 2026 in the CX Agents category while powering 50+ enterprises.
FAQ
It builds autonomous AI agents that resolve customer support requests across chat, email, voice and web, taking secure multi-step actions across a company's existing systems rather than just answering questions.
It was founded in 2023 by Jonathan Corbin (CEO, ex-HubSpot), Sami Shalabi (CTO, ex-Google) and Eugene Mann (CPO, ex-Stripe and Google).
Roughly $78M total, including a $50M Series B in June 2025 led by Dell Technologies Capital, following $28M in seed and Series A funding.
More than 50 enterprises, including Tripadvisor, ClickUp, Rho, HubSpot and Impact.com.
Its agents reason through complex scenarios and take real actions across integrated systems, resolving up to 93% of queries end to end instead of simply deflecting or drafting replies.
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