Jonathan
Corbin

Jonathan Corbin runs Maven AGI, a Boston company that builds AI agents to handle the parts of a business most customers actually touch - support tickets, account questions, the back-and-forth that decides whether someone stays or leaves. Founded in early 2023, Maven pitches itself as a connected layer that sits between an enterprise's scattered systems and its people, resolving routine inquiries on its own and passing the hard ones to humans. In June 2025 the company raised a $50 million Series B led by Dell Technologies Capital, pushing its total funding to roughly $78 million.

What makes Corbin an unusual AI founder is that he did not arrive from a research lab. He arrived from the trenches of customer success. Most recently he was Global Vice President of Customer Success and Strategy at HubSpot, where he led a team of about 1,000 people and carried responsibility for retention and growth across more than 200,000 customers. Before that came a run through Adobe, Marketo and Sprinklr - all companies in the business of managing customer relationships at scale.

That history is the whole point. Corbin has described watching, again and again, how good support broke down not because people stopped caring but because the underlying data was siloed and the handoffs between teams were messy. The customer felt the seams. He came to believe the technology to smooth those seams finally existed, and that belief became Maven.

He did not build it alone. In 2023 he teamed with Sami Shalabi, a longtime Google engineer who led personalization on Google News and Google Play Newsstand and holds MIT degrees and dozens of patents, and Eugene Mann, who led the applied machine-learning team at Stripe. Corbin brought the customer-side scar tissue; his co-founders brought the AI depth. The division of labor shows up in how the company talks about itself - equal parts customer experience and hard engineering.

The early numbers are what drew investors. Even in stealth, Maven says its platform autonomously resolved the large majority of customer inquiries for its first clients, cut support costs sharply, and did it across more than 50 languages. By 2024 the company reported around $7 million in revenue and, notably, a 100% customer renewal rate - the kind of figure that tends to make enterprise investors lean forward. The Series A, a $20 million round, was led by M13. The Series B brought in Dell Technologies Capital as lead alongside Cisco Investments, SE Ventures - the venture arm backed by Schneider Electric - and returning backers Lux Capital and M13.

Corbin's public philosophy is pragmatic rather than utopian. He does not argue that AI should replace every human in support. He argues for a split: instant answers for the routine questions, human expertise preserved for the complex ones, and no messy handoffs in between. It is a view shaped less by what is technically dazzling and more by what he watched frustrate customers for twenty years.

The line running through Corbin's career is remarkably straight. Every company he worked at was, in some form, in the business of customer relationships - which meant he kept meeting the same problem from different angles. Data trapped in one system. A support team that could not see what sales knew. A customer repeating themselves at every handoff.

By the time he reached HubSpot's most senior customer success role, he had seen the pattern at enough scale to believe it was structural, not incidental. Maven is his attempt to attack the structure itself rather than patch the symptoms - which is why he frames the company not as a chatbot but as an intelligence layer between enterprise data, AI models and human teams.