cx-automation
(14)
Zonka Feedback
The platform for actionable customer feedback in the AI era.
Voiceflow
The AI agent platform that helps CX teams own every customer interaction - improving resolution, controlling costs, and delivering better customer outcomes.
Forethought
Enterprise AI Agents for Every Customer Moment
eGain
For nearly three decades eGain has quietly sold enterprises the least glamorous thing in software: an answer they can trust. In the age of hallucinating chatbots, that turns out to be the whole game.
Capacity
Capacity is a St. Louis-based AI support automation company whose unified CX platform uses agentic and generative AI to deflect support tickets, emails, and calls while assisting human agents in real time. Founded in 2017 by David Karandish and Chris Sims - the team behind the $900M+ sale of Answers - Capacity serves more than 20,000 organizations including Disney, NVIDIA, and American Express, and crossed $60M in annual recurring revenue in 2025.
Maven AGI
Maven AGI is a Boston-based enterprise AI company building autonomous AI agents for customer experience. Founded in 2023 by former HubSpot, Google and Stripe leaders, its platform resolves up to 93% of customer support queries across chat, email, voice and web by understanding intent, reasoning through complex scenarios and taking secure, multi-step actions across a company's existing systems. Maven positions itself as an intelligence layer that unifies enterprise data, AI models and human teams, and counts Tripadvisor, ClickUp, Rho and HubSpot among its 50+ enterprise customers.
TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
Zingtree
Zingtree is a Palo Alto-based CX automation company that turns tangled customer-service procedures into clear, no-code decision trees and AI-guided workflows. Its platform helps enterprise support teams and their customers make faster, more accurate decisions - powering agent scripting, agent assist, and self-service across regulated industries like finance, insurance, and healthcare, where its rule-based, audit-ready approach keeps AI answers on-policy at scale.
eGain Corporation
eGain Corporation (NASDAQ: EGAN) is a Sunnyvale, California software company that helps enterprises automate customer and employee experiences with AI-powered knowledge management. Founded in 1997 and public since 1999, eGain's platform - anchored by its AI Knowledge Hub, Conversation Hub, and Analytics Hub - turns fragmented enterprise content into a single, trusted source of answers for contact-center agents, self-service portals, and AI systems across regulated industries like finance, insurance, government, and utilities.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.
Remarkable AI
Remarkable AI (formerly Chatdesk) is a New York-based customer engagement platform that pairs AI with a network of vetted brand experts to handle support, retention, and acquisition for consumer and e-commerce brands. Its software connects to a brand's existing stack - Shopify, Zendesk, email, SMS, and social - to resolve tickets, win back lapsed customers, and turn social comments and DMs into sales, 24/7 and in the brand's own voice.
Gorgias
Gorgias is a conversational AI and helpdesk platform built for ecommerce brands. It unifies email, chat, SMS, voice and social into one inbox, then layers an AI Agent that resolves a majority of tickets automatically while turning support into a revenue channel.
Talkdesk
Talkdesk is a global cloud contact center company that uses AI to automate customer service across voice, digital and self-service channels. Its CX Cloud and Customer Experience Automation (CXA) platform power AI agents and multi-agent orchestration for enterprises across financial services, healthcare, retail, travel and government.
Yellow.ai
Yellow.ai is an enterprise agentic-AI platform that automates customer and employee conversations across voice, chat, and email for more than 1,100 companies in 85+ countries. Founded in Bengaluru in 2016 and now headquartered in San Mateo, it pairs a multi-LLM 'Dynamic Automation Platform' with industry-tuned AI agents for BFSI, retail, healthcare, and utilities.