cx-analytics
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Startek’s AI Bet Still Has 50,000 People on the Line
The customer-service outsourcer’s merger with CCI Global puts more than 50,000 associates behind its AI ambitions. Its customer projects show where automation earns its keep - and why people remain in the picture.
The 95% Blind Spot Every Contact Center Pretends Isn't There
Most contact centers score under 5% of their calls and guess at the rest. Spiral by UJET reads 100% of conversations — and Turo used it to cut handle time by 28 seconds.
unitQ
The dating-app founders who got tired of guessing which bug to fix built a machine that reads every customer complaint on the internet - and tells you which one is costing you money.
Retently
Collect NPS, CSAT and CES across every touchpoint, then let AI turn thousands of responses into the actions that protect revenue and loyalty.
Chattermill Turns a Billion Customer Gripes Into a Roadmap
The London startup founded by Mikhail Dubov and Dmitry Isupov reads Uber, H&M and HelloFresh's messy feedback for a living - and it is now racing Seattle's Unwrap for the voice-of-customer crown.
Keatext
The Montreal company teaching machines to read the feedback businesses collect but rarely finish reading.
Syncly
Syncly is an AI platform built by a team that previously sold a machine-vision startup for $200M. It began as a customer-feedback analytics tool that ingests support conversations from Zendesk, Intercom, Gorgias, Slack, Front and Gong, then auto-tags them, scores sentiment, and surfaces the issues quietly driving churn - so CX and revenue teams can act before customers leave. The company has since expanded into AI social intelligence for the video era, adding tools to monitor TikTok, Reels and Shorts, discover creators, and unify voice-of-customer signals across channels.
Clootrack
Clootrack is an AI-driven customer experience analytics platform that helps enterprises understand the 'why' behind customer behavior. It ingests structured and unstructured feedback - surveys, reviews, call transcripts, chats, social and support tickets - across 95+ languages and 1,000+ integrations, then applies unsupervised thematic analysis and GenAI agents to surface the drivers of churn, NPS, returns and satisfaction in near real time. Founded in 2017 by serial entrepreneurs Shameel Abdulla and Subbakrishna Rao, the company positions itself as a faster, more granular alternative to survey-first Voice-of-Customer suites.
Talkmap
Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.
Shameel Abdulla
Shameel Abdulla is the co-founder and CEO of Clootrack, an AI-driven Voice of Customer analytics platform used by enterprises to convert billions of customer conversations into decisions. A serial entrepreneur out of Bangalore, he previously built the mobile studio Kode Blink and the local-grocery marketplace Jiffstore, which PepperTap acquired in 2015. He started Clootrack with Subbakrishna Rao in 2017 and raised a $4M Series A led by Inventus Capital India in 2021.
Cotera
Cotera is a New York-based, Y Combinator-backed AI platform that lets go-to-market and operations teams build autonomous agents by describing tasks in plain English - no flowcharts and no code. The agents connect directly to a company's data warehouse, CRM, and 200+ business tools, then take real action on real data: routing support tickets, analyzing customer feedback, enriching leads, monitoring account health, and automating repetitive back-office work. Founded in 2021 by Ibby Syed and Tom Firth, Cotera pitches itself for people who think busywork is boring.
FeedbackNow
FeedbackNow is a New York-based real-time customer experience company best known for the Smiley Box - the push-button terminals that ask travelers, patients and shoppers how their visit went and route that sentiment to operations teams within minutes. Founded in Switzerland in 2012, acquired by Forrester in 2018, and spun back out as an independent, venture-backed company in 2024, it pairs physical feedback devices and environmental sensors with AI analytics to help airports, hospitals and retailers fix problems before they show up in a survey.