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Conversational Analytics · Spiral By Ujet · Customer Intelligence
The 95% Blind Spot Every Contact Center Pretends Isn't There
Most contact centers score under 5% of their calls and guess at the rest. Spiral by UJET reads 100% of conversations — and Turo used it to cut handle time by 28 seconds.
conversational-analytics · spiral-by-ujetRead →
Ai · Saas · Enterprise
Chattermill Turns a Billion Customer Gripes Into a Roadmap
The London startup founded by Mikhail Dubov and Dmitry Isupov reads Uber, H&M and HelloFresh's messy feedback for a living - and it is now racing Seattle's Unwrap for the voice-of-customer crown.
chattermill · unwrapRead →