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Tagged: customer-journey
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Executive · Operator · Advisor
Matt Lombardi
Matt Lombardi is the Global Vice President of Customer Experience at ServiceNow, where he leads the company's CX strategy for one of enterprise software's fastest-growing platforms. With over 17 years in business management and 9+ years specializing in customer experience, he has built and scaled CX programs across Fortune 500 companies including ADP and SAP Concur. In 2025, he was named to the Forbes World's Most Influential CMOs list, recognized for his work connecting customer satisfaction metrics directly to retention and revenue growth.
customer-experience · servicenowRead →
TC
Executive · Operator · Advisor
Taylor Carlson
Taylor Carlson is an Area Vice President at Adobe overseeing Customer Experience Orchestration, leading enterprise sales teams focused on AI-driven journey management and digital experience solutions. With a career arc spanning QA engineering at GameHouse to top-performing enterprise account executive at Bizible to VP leadership at Adobe, Carlson has built a reputation for closing complex enterprise deals and scaling high-performing revenue teams. Based in New York, they hold a BS in Information Science and Applied Mathematics from the University of Washington and a Certificate of Negotiation Mastery from Harvard Business School Online.
adobe · enterprise-salesRead →