customer-intelligence
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The 95% Blind Spot Every Contact Center Pretends Isn't There
Most contact centers score under 5% of their calls and guess at the rest. Spiral by UJET reads 100% of conversations — and Turo used it to cut handle time by 28 seconds.
Stop Shopping for a Community Platform
Glue Up, Patreon, Common Room and Invision Community all sell “community.” What they actually sell are different answers to who belongs, who pays and what participation is worth.
The AI Fight to Hear What Customers Actually Mean
Zeda.io and Unwrap are chasing the same stubborn problem: companies collect more customer feedback than their teams can understand. Their competing approaches show where AI product software is heading, and what buyers should demand before trusting the machine.
Four Research Tools, Four Very Different Jobs
Feathery, InMoment, Dovetail, and QuestionPro all promise a clearer view of the customer. The useful question is not which one wins, but which job your team actually needs done.
Marker.io and Unwrap Fix the Feedback Gap
Marker.io captures the bug in front of you. Unwrap finds the pattern hiding across thousands of customer comments. Together, they show why better products need both a sharp report and a wide-angle view.
Unwrap Reads Every Angry Review So PMs Don't Have To
The AI feedback platform, built by two ex-Alexa product managers, folds support tickets, app reviews and social posts into patterns teams can act on. Microsoft, Lyft and Perplexity are paying to skip the guesswork.
Unwrap Turns Customer Complaints Into a Product Roadmap
The Santa Barbara startup, built by two Amazon Alexa veterans, uses AI to read the reviews, tweets, and support tickets your product team never gets to - and tells them what to build next.