customer-education
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Jeff McSweeny Is Making the Last Mile of AI Feel Human
At Lovable, the software may build at machine speed. McSweeny’s work begins where the demo ends: with customers, crowded rooms, and the practical business of helping people believe they can build.
Sponge wants your next training course to earn its place
From Tesco’s compliance lessons to Snap’s AR tutorials, the British learning company sells a demanding idea: corporate education should help people do something, not merely finish something.
Tovuti Wants to Make the LMS the Last Thing Your Training Team Has to Manage
The Idaho software company built one place to create, deliver and measure workplace learning. Now it is selling something more valuable than another dashboard: less administrative work.
Your Community Team Should Stop Building Plumbing
Community leaders keep treating software ownership as strategic leverage. The harder truth is that advantage usually lives in the programming, relationships and insight layered above the platform.
March and Ash Bet the Dispensary on a Flower Bar - and Made Cannabis Retail Feel Familiar
The San Diego chain borrowed its best idea from a restaurant bar, then refused to copy-paste it. Here is what operators can steal from a cannabis retailer built around browsing, local design and unusually patient service.
The Learning Software That Keeps Getting Out of the Way
Litmos started with one contact center and a stubborn idea: training software should be easy to launch and easier to use. Three owners and millions of learners later, simplicity is still the product strategy.
The 25-Year-Old LMS Betting Its Second Act on AI
Intellum spent a quarter-century turning corporate training into customer education. Now it is rebuilding the learning stack around AI agents - while trying to prove that a course can move revenue, not just completion rates.
Docebo
Docebo grew up selling corporate learning software. Now it is wiring skills data, scattered company knowledge and AI agents into one system - a bet that the next LMS will do more than count course completions.
Zapnito
A personalized community & knowledge hub for every customer.
KnowledgeOwl
Built for teams who are done fighting Confluence, SharePoint, and scattered docs, KnowledgeOwl turned a shelved side project into a bootstrapped, B Corp knowledge base company that treats customer service as its North Star.
Gainsight
Gainsight is a San Francisco-based enterprise software company that pioneered the customer success software category. Its platform helps B2B and SaaS companies retain customers, drive product adoption, and grow recurring revenue by unifying customer data, surfacing account health and churn risk, and orchestrating the post-sale journey. Founded in 2009 and led for over a decade by Nick Mehta, Gainsight serves more than 2,000 companies and, following its 2020 majority acquisition by Vista Equity Partners at a $1.1 billion valuation, has moved aggressively into human-first, agentic AI with products spanning customer success, product experience, communities, education, and its Staircase AI customer intelligence layer.
Thought Industries
Thought Industries builds an AI-first customer learning and intelligence platform that helps B2B and B2C companies train and educate the people outside their walls - customers, partners, and members. Founded in Boston in 2013, it turned the idea that 'external learning' deserved its own category into a business serving more than 21 million active learners, and now positions every lesson as a signal that drives adoption, retention, and revenue.
Uplimit
Uplimit is an AI-native enterprise learning platform that helps companies upskill employees and customers at scale. Born from the online course startup CoRise, the company rebuilt itself around generative AI in 2023 and now offers purpose-built AI agents for skill-building, program management, and teaching support - automating course authoring, real-time feedback, and cohort management so a single team can train thousands of learners simultaneously. Led by ex-Coursera enterprise founder Julia Stiglitz, Uplimit reports course completion rates of 75-94%, far above typical e-learning, and serves customers including GE HealthCare, Kraft Heinz, Procore, Databricks, Gusto, and Clay.
Irana Wasti
Irana Wasti is the CEO of Thought Industries, the AI-powered customer learning and engagement platform trusted by 99 of the Fortune 100. A product leader who scaled GoDaddy's EMEA business past $500M and helped take BILL to $1B in annual revenue, she now leads Thought Industries through its transformation into an agentic AI intelligence platform that connects learning, customer behavior, and business outcomes. With a CS degree from UC Berkeley and an MBA from Harvard Business School, she has spent 20+ years at the intersection of technology, product, and growth.