AI · AI Agents

Updated 29 Sept 2026

YesPressStory· 29 Sept

freight-aitms-integrationfreight-brokers

Your Freight AI Agent Is Only as Good as Its TMS Connection

A freight agent can answer the phone in seconds and still leave a broker retyping the load. Here is what the public documentation actually shows for McLeod, Turvo, Alvys, Tai and Rose Rocket - and what to demand before signing.

By YesPress Newsroom

YesPressStory· 30 Aug

ai-agentsconversational-aivoice-ai

Which AI Agent Platform Survives the Compliance Room?

Pypestream, Teneo.ai, Microsoft Copilot Studio and Parloa can all automate customer conversations. The harder question is which one gives security, legal and operations enough evidence to approve the agent and keep it under control.

By YesPress Newsroom

YesPressStory· 21 Aug

codanotionairtable

The Quiet War To Turn Your Documents Into Software

Coda, Notion, and Airtable all sell the same dream - one place to write, plan, and run your team. Look closer and they are three very different bets on what a document is even supposed to be.

By YesPress Newsroom

YesPressStory· 9 Aug

sprigairfocusproduct-management

Sprig vs airfocus Is a Choice Between Evidence and Execution

Sprig helps teams gather and synthesize customer evidence. airfocus helps them turn that signal into priorities, roadmaps and accountable product decisions.

By YesPress Newsroom

YesPressStory· 8 Aug

zendeskupland-softwarerightanswers

Zendesk and Upland Split the AI Support Stack

Zendesk wants to own the road from question to resolution. Upland RightAnswers is betting that the most valuable piece can travel across every road a company already uses.

By YesPress Newsroom

YesPressStory· 8 Aug

kaizanclient-intelligencecustomer-success

Kaizan Wants to Turn Client Whisper Networks Into Software

The London startup is betting that the most valuable customer data is hiding in calls, inboxes and awkward silences. Its new CARE model turns those fragments into a live account health system - and a to-do list for AI agents.

By YesPress Newsroom

YesPressStory· 8 Aug

customer-success-softwaredigital-adoptionproduct-onboarding

Six Customer Success Tools Rewriting the Post-Sale Playbook

Stonly, Cast, ZapScale, Usetiful, Kaizan and Userpilot reveal how customer success is splitting into a stack of guidance, intelligence and action.

By YesPress Newsroom

YesPressStory· 8 Aug

jotformmicrosoft-formsform-builder

How Jotform Out-Focused Microsoft in the Form Builder Wars

One is a 20-year-old bootstrapped company that makes nothing but forms. The other is a free feature tucked inside a $200 billion suite. That difference decides which one you should actually use.

By YesPress Newsroom

YesPressStory· 8 Aug

knowledge-managemententerprise-searchrag

Nobody Reads the Company Wiki. Now AI Reads It For You

Atlassian, Notion, Zendesk, Glean and a pack of rivals spent a decade helping teams write things down. The AI scramble of 2025 rewrote the job description - now the software has to read it all back.

By YesPress Newsroom

YesPressStory· 8 Aug

notionservicenowwork-os

Notion vs ServiceNow and the War for Where Work Lives

One grew from the bottom up, adopted by individuals who never asked IT for permission. The other grew from the top down, running the workflows that keep the Fortune 500 upright. They are converging on the same question: where should work actually live?

By YesPress Newsroom

YesPressStory· 7 Aug

customer-successchurnnet-revenue-retention

The gold rush to keep your customers from leaving

Candu, Churn360, Churned, Avoma, Velaris, Apty, Cast - and SAP - are all chasing the same moment: when a customer quietly decides whether to stay. This is the software built to fight churn, and the AI agents now doing the fighting.

By YesPress Newsroom

YesPressStory· 7 Aug

customer-successdigital-adoptionai-agents

Customer Success Software Stopped Advising and Started Doing

For a decade, tools like Pendo and Userlane told humans which accounts to save. Now Hook, Velaris and Cast are shipping the agents that do the saving, and the whole category is quietly picking a side.

By YesPress Newsroom

YesPressStory· 7 Aug

customer-successtotangohook

Totango vs Hook and the Rewiring of Customer Success

Two companies are betting on opposite futures for customer success software - one consolidating the old dashboard playbook, the other handing the work to AI agents. Here is what the split says about where retention revenue is headed.

By YesPress Newsroom

YesPressStory· 7 Aug

support-automationai-agentscapacity

Capacity vs Microsoft in the Fight to Kill the Support Ticket

Enterprise support is being rebuilt around AI agents. On one side, a St. Louis specialist that crossed $100M in recurring revenue; on the other, the largest software company alive shipping the same feature straight into Copilot.

By YesPress Newsroom

YesPressStory· 7 Aug

kaizancustomer-successclient-intelligence

Kaizan Wants an AI Watching Every Client You'd Hate to Lose

The London startup assigns a tireless AI helper to every account, reading the emails, calls and silences that hint a client is about to walk. It raised £2.5m in May 2026 to carry the idea into the US.

By YesPress Newsroom

YesPressStory· 7 Aug

capacityfreshworksfreshdesk

Capacity Wants to Make the Support Ticket Disappear

The St. Louis company raised more than $155 million, turned profitable at $60 million in annual recurring revenue, and is pitching itself as the AI layer that answers questions before a ticket is ever opened - a direct shot at incumbents like Freshworks.

By YesPress Newsroom

YesPressStory· 7 Aug

circlecommunity-platformcreator-economy

Circle Wants Creators to Stop Renting Their Own Audience

The all-in-one community platform crossed into profitability at roughly $27M in ARR by betting that creators would rather own their home than build it on rented land. Now it is rebuilding that home to be AI-native.

By YesPress Newsroom

YesPressStory· 7 Aug

rocketlanecustomer-onboardingprofessional-services

Rocketlane Thinks the First 90 Days Decide Everything

The Wilmington-based startup has raised $105 million building software for the unglamorous stretch between a signed contract and a working product. Its bet: onboarding, not the demo, is where deals are actually won or lost.

By YesPress Newsroom

YesPressStory· 7 Aug

conversational-aicustomer-serviceai-agents

Conversational AI Stopped Talking and Started Doing the Work

Forrester's 2026 scorecard for customer-service AI crowns NiCE Cognigy, Kore.ai and Omilia as leaders, hands Bret Taylor's Sierra a breakout, and quietly leaves Google off the list entirely. The bots that used to answer questions now close tickets - and the whole industry is racing to prove it.

By YesPress Newsroom

YesPressStory· 7 Aug

sierrasierra-aibret-taylor

Sierra Charges Only When Its AI Agents Actually Fix Your Problem

Bret Taylor and Clay Bavor built a customer-service company that bills per resolution, not per seat. Two years in, it is worth $15.8 billion and runs support for 40% of the Fortune 50.

By YesPress Newsroom