Breaking
Kyle Poyar's Growth Unhinged hits 84,000+ weekly readers Credit-based pricing surged 126% in 2025 - per Poyar's State of B2B Monetization report Co-founded Tremont venture firm for early-stage B2B & AI companies in Oct 2024 The average SaaS company spends ~8 hours thinking about pricing. Poyar has spent more than most From NOAA climate researcher to PLG architect to solopreneur with 84K readers Seat count is not a great proxy for value in AI - Kyle Poyar, 2025 Kyle Poyar's Growth Unhinged hits 84,000+ weekly readers Credit-based pricing surged 126% in 2025 - per Poyar's State of B2B Monetization report Co-founded Tremont venture firm for early-stage B2B & AI companies in Oct 2024 The average SaaS company spends ~8 hours thinking about pricing. Poyar has spent more than most From NOAA climate researcher to PLG architect to solopreneur with 84K readers Seat count is not a great proxy for value in AI - Kyle Poyar, 2025
Investor - Operator - Chronicler of SaaS

The Man Who
Priced the
Growth Era

Kyle Poyar - Growth Unhinged founder - Tremont co-founder - Boston, MA

He helped coin "product-led growth" at a $2.4B firm, then walked away to write a newsletter. That newsletter now reaches more people weekly than most industry conferences draw in a year.

84K+
Weekly Readers
4M+
Annual Views
240
Companies Surveyed
Kyle Poyar - Growth Unhinged founder and SaaS pricing expert
Operating Partner
& Newsletter Writer

He studied how cities adapt to rising seas. Then he spent a decade dissecting how software companies charge for their products. Then he quit the firm and wrote about it instead.

Kyle Poyar's resume reads like three careers running in parallel. Climate researcher. Pricing consultant turned venture operator. Newsletter writer with 84,000 people waiting on his next dispatch. The third one swallowed the others whole.

Before PLG became a slide in every SaaS pitch deck, Kyle was at OpenView Partners building the research infrastructure that gave the idea credibility. Not just coining terms - running surveys, tracking cohorts, publishing the data that founders used to justify changing how they distributed and monetized software. The annual OpenView SaaS Benchmarks report he started in 2017 went from a modest survey to an 800-respondent industry standard. He helped turn product-led growth from a theory into a measurable, repeatable motion.

Then in March 2021, during the pandemic-era stretch when conference rooms were empty and LinkedIn became the industry's town square, he started writing. No grand plan. Just deeper takes on topics he cared about - pricing strategy, GTM frameworks, usage-based models - the kind of tactical depth that fits poorly in a tweet thread but fills a weekly newsletter.

Growth Unhinged was the result. Within three years it had become one of the most-read newsletters in B2B software, with readers ranging from early-stage founders making their first pricing decision to operators at companies doing hundreds of millions in ARR. In 2024, Kyle left OpenView to run it full-time - a bet on owned audience over institutional affiliation. By his own description: "This leap into the unknown is only possible because readers like you take the time to open my emails."

The same year, he co-founded Tremont with Tom Holahan and Chris Gaertner - an early-stage B2B and AI venture firm. The pattern holds: writer, researcher, investor, operating partner. The categories blur in his hands, which is probably the point.

His central obsession is pricing - not as a number but as a signal. "Pricing is really about understanding how people make decisions," he says. Most companies treat it as an afterthought. ProfitWell data he often cites suggests the average SaaS company spends roughly eight hours in its entire lifetime thinking about it. Kyle has probably spent more in a single conference week.

What he actually argues is stranger and more useful than the standard "charge more" advice. His 2025 State of B2B Monetization report - based on data from 240 companies across stages and sectors - found credit-based pricing models growing 126% year-over-year as AI products struggle to match traditional seat-based billing to actual customer value. The shift isn't cosmetic. When AI delivers outcomes rather than occupying seats, the entire revenue architecture has to change. That's the terrain Kyle maps, every week, for 84,000 readers who have nowhere better to get this information.

84K+
Growth Unhinged Weekly Readers
4M+
Annual Newsletter Views
800+
Companies in SaaS Benchmarks Survey
126%
Credit-Based Pricing Growth in 2025
"How many initiatives do you have at your disposal that could help you grow by 25% or more? Pricing is one of them - and most companies give it eight hours."
Kyle Poyar - Growth Unhinged
01

The PLG Chapter

Building the Movement

When Kyle joined OpenView Partners in 2016 as Director of Market Strategy, "product-led growth" wasn't a category. It was a practice that a handful of companies - Slack, Dropbox, Atlassian - had stumbled into and refined. OpenView's contribution, and Kyle's in particular, was to name it, document it, and build the research infrastructure to make it legible to the broader market.

The annual SaaS Benchmarks report he started in 2017 became the measuring stick. Each year, more companies responded. Each year, the data got sharper. By 2023, the report drew data from 4,000+ companies in aggregate - from early-stage startups to public companies - and had become a standard reference in board decks and fundraising conversations across the industry.

His direct work touched portfolio companies across a $2.4B AUM fund - helping founders scale from $1M to $100M+ ARR. Calendly. Expensify. Datadog. UserTesting. Companies that became category definers, in part because they took the product-led playbook seriously. Kyle was in those conversations, building the frameworks, running the workshops, doing the unglamorous benchmark work that turns ideas into repeatable systems.

What He Actually Built

The PLG label sometimes flattens what the work actually involved. Kyle's contribution wasn't a single framework but a set of interlocking research questions: What makes a free trial convert? When does a product-qualified lead beat a marketing-qualified lead? How do you design pricing that lets individual users adopt and then pull in the enterprise?

The answers required primary data - surveys run year after year, cohorts tracked over time, benchmark analysis that could hold up under scrutiny from CFOs and board members who'd seen too many consulting decks. That's the work Kyle specialized in at OpenView: not the headline, but the methodology behind it.

Then he published it. In TechCrunch, VentureBeat, on LinkedIn, in presentations at SaaStr and SaaStock. The ideas spread because they were grounded in data, not because they were elegant. Founders found them useful. That's the test he applies to his own work now - tactically deep enough that readers get something actionable, not just another framework to agree with and forget.

"Early-stage founders tend to undervalue their products. They start with extremely low pricing and don't increase it." - Kyle Poyar

02

The Frameworks

01

The Value Metric

The single most important pricing decision isn't how much to charge - it's what to charge for. Kyle advocates for identifying a "value metric" that scales with actual customer value: API calls, resolved conversations, recovered chargebacks, traffic. The metric determines the entire revenue architecture downstream.

02

Product-Led Sales

PLG doesn't mean no sales. It means using product signals - usage data, feature adoption, company growth - to identify when and how to engage. PLS is the motion where sales uses product data as the primary qualifying signal. Kyle was among the first to build rigorous playbooks around this transition.

03

Hybrid Pricing Models

Pure seat-based models optimize for predictability. Pure usage models optimize for value alignment. Companies combining both - a base subscription with usage-based overages - consistently outgrow both pure models. Kyle's data showed this pattern early, before most companies were willing to accept the billing complexity.

04

AI Pricing Principles

In AI, seats often don't scale with value. One AI product might replace ten workflows, making seat count a poor proxy. Kyle's 2025 research identified credit-based and outcome-based pricing as the models best suited to AI's value delivery patterns - a fundamental shift from the SaaS era's defaults.

05

Churn Diagnosis

"Most churn reason codes are BS," Kyle says. Customers who say they're churning because of features or price are usually describing symptoms. The root cause, in most cases: you sold to the wrong customer. The fix starts in the ICP, not the product roadmap.

06

SaaS Benchmarks

The benchmark report Kyle started in 2017 at OpenView became the industry's measuring stick for growth rates, go-to-market efficiency, net revenue retention, and PLG adoption. Data-driven accountability at scale - knowing where you stand relative to your cohort is a prerequisite for knowing what to change.

The AI Era Pricing Problem

When software charged by the seat, the math was simple: more users, more revenue. AI broke that equation. A single AI product can replace work previously requiring dozens of logins. Value goes up. Seat count goes flat or down. The traditional SaaS pricing model turns into a shrink ray.

Kyle's 2025 State of B2B Monetization report surveyed 240 companies and found credit-based pricing models growing 126% year-over-year. Not because credit-based is necessarily the best model - but because companies are improvising, trying to reconnect pricing to value when seats no longer do the job.

His guidance is blunter than most consultants' versions: "Seat count is not a great proxy for value in AI. Value can increase even as fewer people log in." And on the cost side: "If you undercharge, costs are real. You can get negative margins and highly unprofitable customers."

The north star, per his research: outcomes. Charge for what the product actually delivers, not the proxy metric that made sense in 2015. Most companies haven't figured out how to measure that yet. That's why 84,000 people read Kyle's newsletter - they're trying to catch up.

2025 B2B Pricing Model Trends
Credit-Based +126% YoY
Outcome-Based Growing fast
Hybrid (Usage + Seat) Dominant
Pure Seat-Based Declining share
Pure Usage-Based Niche use
Source: State of B2B Monetization 2025 - Growth Unhinged / Kyle Poyar (n=240 companies). Chart illustrates relative trends, not absolute market share.
03

In His Own Words

"Pricing is really about understanding how people make decisions."
Impact Pricing Podcast
"The average SaaS company spends about eight hours in their lifetime thinking about pricing."
Citing ProfitWell data - Growth Unhinged
"Seat count is not a great proxy for value in AI. Value can increase even as fewer people log in."
State of AI Pricing in 2025 - Schematic HQ
"Most of the churn reason codes are BS. Usually most causes of churn go back to: we sold to the wrong customer."
Churn.fm - Beyond Seats episode
"If you undercharge, costs are real. You can get negative margins and highly unprofitable customers."
On AI pricing risk - Growth Unhinged
"My passion is working with builders who have great products."
SaaS Weekly Creator Spotlight

The Climate Researcher Who Became a Pricing Strategist

The direct path from environmental economics to SaaS pricing strategy isn't obvious, but it's coherent. Kyle graduated Brown University magna cum laude in Economics and Environmental Studies, then spent time at NOAA studying how local governments make decisions about climate adaptation - complex systems, behavioral economics, real-world policy constraints. The analytical DNA carried forward.

Simon-Kucher and Partners - one of the world's premier pricing consultancies - was the bridge. Kyle spent six years there, rising to Director, working across industries on pricing strategy. The work was rigorous and quantitative but also deeply behavioral: pricing strategy is ultimately about understanding how customers perceive value and make choices under uncertainty.

When OpenView came calling in 2016, the fit was clear. A firm focused on expansion-stage B2B software, building research to support portfolio companies. Kyle brought the pricing and behavioral economics toolkit; OpenView provided access to a portfolio of fast-growing software companies willing to run experiments and share data.

The Accidental Newsletter Founder

In March 2021, with conferences on hold and the LinkedIn algorithm rewarding long-form content, Kyle started writing. Not because he had a plan - because he had more to say than could fit in a tweet thread and an audience that wanted depth. "I was getting the itch to have an owned community, rather than being at the whim of the algorithm, and go deeper on topics I was passionate about without character limits."

The pattern he noticed early: deep, tactical posts outperformed everything else. Frameworks people could actually use. Benchmark data that told founders where they stood relative to their peers. Case studies of companies navigating the transition to usage-based models before most people understood why it mattered.

Growth Unhinged grew because the content was genuinely useful. No growth hacking. No viral stunts. Just consistent, data-grounded analysis of the topics that determine whether software companies succeed or stall - pricing, monetization, go-to-market motion, and now, how AI changes all of it.

From NOAA climate researcher to PLG architect to solopreneur with 84,000 readers and a venture firm. The common thread: systems thinking, primary data, and a refusal to publish an opinion without numbers behind it.

04

Career Timeline

~2010
Climate Researcher - NOAA
Studied how local governments make decisions about climate adaptation. Systems thinking as a career foundation.
2010-2016
Director - Simon-Kucher & Partners
Six years at one of the world's leading pricing consultancies. Rose from Consultant to Director. Built the behavioral economics and quantitative pricing toolkit.
2016-2021
VP of Growth - OpenView Partners
Joined as Director of Market Strategy, promoted to VP of Growth. Built the SaaS Benchmarks survey, co-developed PLG frameworks, worked directly with portfolio companies scaling to $100M+ ARR.
2021-2024
Operating Partner - OpenView Partners
Promoted to Operating Partner at a $2.4B AUM fund. Simultaneously launched Growth Unhinged newsletter in March 2021 during COVID.
Oct 2024
Co-Founded Tremont + Growth Unhinged Full-Time
Left OpenView to run Growth Unhinged as a full-time solopreneur. Co-founded Tremont, an early-stage B2B and AI venture firm, with Tom Holahan and Chris Gaertner.
2024-Present
Mostly Growth Podcast + Premium Newsletter
Launched the Mostly Growth podcast with CJ Gustafson. Added premium subscription tier to Growth Unhinged. Newsletter reaches 84,000+ weekly subscribers.
"This leap into the unknown is only possible because readers like you take the time to open my emails, tell your colleagues about the newsletter, and contribute your first-hand experiences."
Kyle Poyar - announcing his transition to full-time solopreneur, Oct 2024
05

What Makes Kyle, Kyle

📊
Data Before Opinion
He won't publish a framework without primary research to support it. The SaaS Benchmarks survey. The State of B2B Monetization report. Data is how he earns the right to have an opinion.
🔍
Tactically Deep
The posts that built his audience were never high-level frameworks. Founders could use them Monday morning. Specific. Actionable. The depth others skip because it requires actual research.
🌊
Non-Linear Thinker
Climate science to pricing consulting to venture operating to newsletter solopreneur. The career doesn't follow a script. Neither does the thinking - he approaches SaaS with a behavioral economist's eye.
🏗️
Builder-Oriented
"My passion is working with builders who have great products." He moved from advising builders to investing in them to writing for them. Always gravitating toward the founders doing the hard work.
🌐
Community-First
He left a $2.4B fund to own his audience. Not because the fund wasn't good - because owned community compounds differently than institutional reach. He bet on the newsletter and won.
🔄
Embraces Contradiction
He quotes Whitman: "Do I contradict myself? Very well then I contradict myself. I am large, I contain multitudes." An intellectual stance that lets him update his views when new data arrives.
06

The Scrapbook

Origin
Started at NOAA studying how cities adapt to climate change. His first boss wasn't a startup founder - it was a federal agency.
Education
Brown University magna cum laude. Double major: Economics AND Environmental Studies. Departmental honors in Environmental Studies.
Newsletter
Growth Unhinged started as more LinkedIn posts during COVID. Zero plan. Now 84,000+ readers per week.
Favorite Cookbook
"Jerusalem" by Yotam Ottolenghi. Mediterranean and Middle Eastern cooking is his off-screen mode.
Big Number
Credit-based pricing grew 126% in 2025. He called the shift years before it showed up in the data.
The Survey
Started OpenView's SaaS Benchmarks survey in 2017. A handful of respondents. By 2024: 800+ companies, industry standard.
The Bet
Left a $2.4B VC firm to write a newsletter full-time. Co-founded a VC firm the same month. The newsletter feeds the fund; the fund funds the newsletter.
Off-Clock
Tennis. Hiking. Cooking. Boston. Dog. Not necessarily in that order, but all of them consistently.
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