In 2014, Kedar Relangi and his colleague Sundar Ramasamy walked away from their jobs at Pacific Pulmonary Services with a thesis the market hadn't quite caught up to yet: that healthcare organizations were about to pour serious money into Salesforce, and nobody was building a firm that truly spoke both languages at once. Not Salesforce-plus-healthcare as an afterthought. But healthcare-native Salesforce as the entire point.
Eight years later, CitiusTech - one of healthcare technology's most respected names - acquired Wilco Source. The acquisition, completed in November 2022, was a direct confirmation of that original thesis.
From Pacific Pulmonary to Santa Clara
The founding of Wilco Source didn't happen in a garage. It happened in the middle of actual healthcare IT work, where Relangi had spent six years as Head of IT Applications at Pacific Pulmonary Services, building systems and shipping applications alongside the man who would become his co-founder. The founding team wasn't assembled from a LinkedIn search. It was forged from shared trenches - a pattern that tends to produce either great startups or spectacular failures, with very little in between.
Relangi's bet was vertical specialization at a moment when most Salesforce partners were still happily generalist. Wilco Source planted its flag in healthcare and life sciences - pharmaceuticals, medical devices, payers, providers, specialty hubs, clinical trial management - and refused to wander. That refusal turned out to be worth considerably more than flexibility.
"By joining the CitiusTech team, we will have a wider industry presence and access to a large client base to apply our expertise and solutions."
- Kedar Relangi, on the CitiusTech acquisition, November 2022What Wilco Source Actually Built
The company's service map reads like a dictionary of healthcare operations pain points. Lead-to-cash workflows for pharmaceutical companies. Contact-to-resolution processes for specialty hub service providers. Patient services platforms for clinical trial management. Field service optimization for medical device firms. Supply chain integration across enterprise healthcare systems. Each one a domain where the cost of getting it wrong isn't a failed sprint - it's a failed patient journey, a missed clinical trial enrollment, a compliance gap.
That stakes-consciousness shows up in the numbers. The team accumulated approximately 800 Salesforce certifications - not a single practitioner building a portfolio, but an organization-wide commitment to demonstrable competence. The client satisfaction score landed at 4.9 stars, which in enterprise consulting is the sort of number that gets printed in sales decks and quietly disbelieved by competitors.
Wilco Source earned Salesforce Silver Partner status and built out deep capabilities across the full platform stack: Health Cloud, Life Sciences Cloud, Sales Cloud, Service Cloud, MuleSoft integrations, Salesforce CPQ, Experience Cloud, Marketing Cloud, Tableau, and the emerging Agentforce layer. That breadth wasn't accidental. It matched the actual complexity of a healthcare enterprise trying to unify disconnected systems across clinical, commercial, and operational functions.
The Vertical Bet Pays Off
By the time CitiusTech came knocking, Wilco Source had grown to roughly 440 employees across offices in Santa Clara, Chennai, and Hyderabad. Annual revenues were in the vicinity of $55 million. The firm was operating as a true global consulting organization, with the talent depth to serve pharmaceutical giants, specialty hub service providers, and medical device companies simultaneously.
CitiusTech's rationale for the acquisition was precise: they were combining their own deep healthcare domain expertise with Wilco Source's specialized Salesforce delivery capabilities. In other words, Relangi had built something that a healthcare IT powerhouse needed but couldn't easily replicate - a decade's worth of Salesforce healthcare know-how, packaged in a team that had shipped hundreds of implementations and logged a satisfaction score that bordered on implausible.
Post-acquisition, Relangi continued leading the integrated Salesforce business unit within CitiusTech, putting the combined organization in a position to serve a substantially larger client base with the full weight of CitiusTech's healthcare industry relationships behind it.
The Engineering Background Behind the Business
Relangi's path to Silicon Valley healthcare consulting ran through two continents and three universities. He earned his B.Sc. in Mathematics, Physics, and Computer Science and then an M.C.A. in Databases from Osmania University in Hyderabad - one of India's oldest and most respected universities. From there, he crossed to Germany for a Master of Science in Computer Science at RWTH Aachen, one of Europe's premier technical institutions, graduating between 2003 and 2006.
That database-rooted technical foundation, combined with the rigorous engineering culture at RWTH, gave Relangi a different frame than a typical consulting executive. He came at healthcare IT as someone who understood what happened at the data layer, not just the presentation layer - a distinction that matters considerably when you're integrating Salesforce Health Cloud with hospital EHR systems or building clinical trial data pipelines.
Wilco Labz: The Innovation Track
In 2018, four years into Wilco Source's growth, Relangi co-founded Wilco Labz as a parallel innovation entity. Running a consulting business and an innovation lab simultaneously is a high-wire act. The consulting side funds the lab; the lab produces intellectual property that differentiates the consulting side. Done well, it's a flywheel. Done poorly, it's a distraction that dilutes both.
The fact that Wilco Source reached acquisition-ready scale while Wilco Labz was also operational suggests Relangi managed the tension effectively. Pre-built APIs, unified data platforms, and automation solutions appear in Wilco Source's capability vocabulary - artifacts of a team doing original product work alongside implementation projects.
The Specifics of Salesforce in Healthcare
It's worth understanding exactly what problem Wilco Source was solving, because "Salesforce consulting for healthcare" undersells the complexity. A pharmaceutical company using Salesforce for its commercial operations needs to connect its CRM with hub services, specialty pharmacy data, patient assistance program workflows, and field medical teams - all while maintaining HIPAA compliance, managing drug-specific data access rules, and reporting into systems that feed commercial analytics dashboards used by executives making multi-billion-dollar portfolio decisions.
A medical device company needs its Salesforce instance to manage not just sales cycles but post-market surveillance data, device installation records, field service engineer dispatching, and FDA regulatory documentation workflows. A payer implementing Salesforce Health Cloud is building the member-facing infrastructure for a system that millions of people depend on for care navigation.
These are not generic CRM projects. They require practitioners who understand clinical workflows, regulatory environments, and the specific data models of healthcare - and who can translate that domain knowledge into Salesforce architecture that actually holds together under enterprise load. That translator function is what Relangi built Wilco Source to be.
Beyond the Consulting Business
Alongside Wilco Source and Wilco Labz, Relangi also serves as Owner and Managing Director of Sunflower EM School, an educational institution he has been involved with since January 2011 - years before he launched his consulting ventures. The combination of education institution ownership and technology entrepreneurship isn't a common profile, but it fits a pattern of someone who takes seriously the idea that institutions build long-term value differently than service businesses.
Relangi is based in Los Altos, California - a few miles from the Wilco Source headquarters in Santa Clara. LinkedIn lists 500+ connections for his profile, a number that significantly undercounts actual influence in the Salesforce healthcare ecosystem, where the real currency is reference-able implementations and word-of-mouth from IT leaders inside health systems and pharma companies.