Company Dossier / Health · AI · New York
Confido Health
The AI voice agents answering healthcare's phone on the first ring - and finishing the call.
Founded 2023 · ~49 people · $13M raised · confido.health
The AI voice agents answering healthcare's phone on the first ring - and finishing the call.
Founded 2023 · ~49 people · $13M raised · confido.health
When Chetan Reddy brought his wife to the United States for spinal surgery, he expected the hard part to be the medicine. It was not. "I spent 80% of the time she was in hospital making phone calls and filling in forms, rather than at her bedside," he has said. The care was excellent; the administration around it swallowed his attention.
That experience became Confido Health. Founded in 2023 with co-founder and Chief Product Officer Vichar Shroff, the New York company builds AI voice and messaging agents that answer patient phone calls for healthcare providers - the unglamorous, high-volume work that clogs every medical front desk.
The pitch is narrow on purpose. Most healthcare AI aims at diagnosis or clinical notes. Confido aimed at the ringing phone: the appointment that needs rescheduling, the refill request, the insurance question, the balance that needs paying. Its agents pick up on the first ring, authenticate the caller, check eligibility and resolve the request end-to-end, handing off to human staff only when a case genuinely needs it.
The bet has paid off quickly. In roughly eight months the platform grew from 150,000 to more than one million patients served, and in September 2025 it raised a $10M Series A led by Blume Ventures - bringing total funding to about $13M.
Phones remain the front door of healthcare. We want to make sure they open instantly, every time.
Confido's voice agents carry human first names, because to a patient on the line they act like part of the front-desk team. Under the hood they span the full patient-access workflow.
Autonomous agents answer, authenticate, check eligibility and resolve scheduling, refills, referrals, intake, payments and status updates.
Automated booking, rescheduling, confirmations and reminders that keep no-show rates below 5%.
Pre- and post-operative outreach, care-gap closure, chronic care and transitions-of-care coordination across voice and messaging.
Balance collection and payment reminders folded into the call flow to recover revenue without adding staff.
Connects to eClinicalWorks, athenahealth, DrChrono, ModMed, Practice Fusion, Dentrix, Allscripts and more, updating the record in real time.
Deployed across nephrology, orthopedics, pediatrics, gastroenterology, dermatology, pain medicine and dental care.
Confido sells to clinics, dental practices, specialty groups, FQHCs and hospitals. Value is framed around reduced call-center labor, faster access, more follow-up encounters and recovered revenue - with go-live in under 30 days and minimal staff effort. Its edge, co-founders say, is integrating with legacy systems rather than forcing a rip-and-replace.
Our ability to create AI that seamlessly integrates with legacy systems turns fragmented data into actionable workflows in real time.
Confido sits in the emerging category of healthcare voice AI, competing with startups such as Hyro and Assort Health and with broader conversational-AI players targeting the medical front desk. The incumbent alternative is the oldest one: human-staffed call centers and answering services. Confido's differentiator is finishing the task - authenticating, checking eligibility and writing back to the record - rather than merely deflecting a caller to a form or a callback queue. That its Series A drew participation from operators at Innovaccer and Memora Health, plus its own customers, signals ecosystem confidence in the voice-first thesis.
Chetan Reddy and Vichar Shroff launch in New York to automate healthcare's administrative workflows with AI agents.
Raises a $3M seed led by Together Fund; roughly 20 providers and ~50,000 patients on the platform by late 2024.
Featured for putting AI agents to work reducing administrative burden for practices; ~150,000 patients served.
Round led by Blume Ventures brings total funding to about $13M, expanding agents across the full patient-access workflow.
Reaches round-the-clock access for 1M+ patients - a 10x jump in eight months - with automation exceeding 80%.
It provides AI voice and messaging agents that answer patient calls for healthcare providers 24/7 - resolving scheduling, refills, eligibility checks, payments and follow-up - and writing each interaction back to the EHR or practice-management system.
It was founded in 2023 by Chetan Reddy (CEO) and Vichar Shroff (Chief Product Officer), and is headquartered in New York.
About $13M total, including a $10M Series A announced in September 2025 led by Blume Ventures, with earlier seed funding from Together Fund.
Healthcare providers including clinics, dental practices, specialty groups, FQHCs and hospitals across specialties such as nephrology, orthopedics, pediatrics and dermatology - together serving over one million patients.
Rather than a text bot that deflects questions, Confido's autonomous voice agents handle live phone calls end-to-end - authenticating callers, checking eligibility and completing the task - and hand off to human staff only for complex edge cases.