Anand Tharanathan is Group Vice President and Global Head of Product Research and Insights at ServiceNow, where he leads end-to-end user research and AI trust initiatives for one of enterprise software's fastest-growing platforms. With a Ph.D. in Experimental Psychology, an MBA from Northwestern's Kellogg School, and a career that runs from Honeywell's aerospace labs through Facebook to the frontier of enterprise AI, he bridges rigorous science and product craft at scale. His current focus on building trust in generative AI systems puts him at the intersection of human factors research and the most pressing question in enterprise technology.
Munier Afshar is a co-founder at Maze, the AI-powered user research and continuous product discovery platform trusted by over 60,000 brands including Atlassian, Lowe's, and Sony. Based in the Baltimore/Washington DC area, Afshar helped build Maze into a category-defining research platform that raised a $40M Series B in 2022, bringing total funding to over $57M. Beyond tech, he serves as Vice President of the Afghan Relief Fund, lending organizational leadership to a nonprofit supporting vulnerable Afghan families. His career spans entrepreneurship, operations, and community impact.
Zeroframe is the company behind Andoria, an AI-powered customer onboarding agent that learns how web applications work and generates personalized walkthroughs for users who get stuck. Founded in San Francisco in 2024 by Daryl Budiman and Anirudh Ramprasad - two former MultiOn engineers who helped scale that AI startup to a triple-digit million-dollar valuation in under nine months - Zeroframe's flagship product drops into any web app with a single script tag and autonomously shows users exactly what to do, reducing churn by turning confusion into clarity.