survey-software

(16)
Story
PostHog and Voxco Hear Two Different Customer Truths
Saas · Enterprise · Developer Tools

PostHog and Voxco Hear Two Different Customer Truths

PostHog watches what users do inside a product. Voxco asks what people think across channels - and the useful lesson is knowing when each kind of evidence deserves the microphone.

posthog · voxcoRead →
Story
Four Research Tools, Four Very Different Jobs
Saas · Enterprise · Ai

Four Research Tools, Four Very Different Jobs

Feathery, InMoment, Dovetail, and QuestionPro all promise a clearer view of the customer. The useful question is not which one wins, but which job your team actually needs done.

customer-research-tools · survey-softwareRead →
Story
Mopinion vs SurveyMonkey vs Contentsquare vs Feathery
Saas · Enterprise · Tool

Mopinion vs SurveyMonkey vs Contentsquare vs Feathery

They all touch customer data, but they solve four different jobs. The useful comparison begins with what you need to learn, where you need to ask, and what must happen after the answer arrives.

customer-feedback-tools · voice-of-customerRead →
Story
Research Tools Ask the Same Question Six Different Ways
Saas · Enterprise · Tool

Research Tools Ask the Same Question Six Different Ways

SurveyLab, Checkbox, UserTesting, Survicate, Sogolytics and Lyssna all collect feedback. The useful difference is the kind of evidence each one is built to capture.

survey-software · user-research-toolsRead →
Story
Eight Survey Tools and the Jobs They Actually Do
Saas · Enterprise · Tool

Eight Survey Tools and the Jobs They Actually Do

The smartest survey-software decision starts before the feature checklist. These eight platforms reveal a market split by channel, workflow and what happens after someone answers.

survey-software · customer-feedback-toolsRead →
Story
Six User Feedback Tools for Six Different Jobs
Saas · Enterprise · Tool

Six User Feedback Tools for Six Different Jobs

Survox, Sprig, Typeform, Zonka Feedback, Lyssna and Qualtrics all collect answers, but they solve different research problems. The useful question is not which tool wins - it is where the evidence needs to appear.

user-feedback-tools · survey-softwareRead →
Story
Four Feedback Tools, Four Very Different Jobs
Saas · Enterprise · Tool

Four Feedback Tools, Four Very Different Jobs

Nicereply, UserTesting, Zoho Survey and Jotform all collect feedback. The useful difference is when to use each one - and what kind of truth each can actually reveal.

customer-feedback-tools · survey-softwareRead →
Story
How Four AI Tools Turn Customer Griping Into Roadmaps
Saas · Ai · Enterprise

How Four AI Tools Turn Customer Griping Into Roadmaps

Pendo, Idiomatic, Keatext and Zonka Feedback all promise the same thing - that the pile of reviews, tickets and survey replies your customers leave behind can become a to-do list. Here is how the category actually works, and where each tool fits.

customer-feedback · voice-of-customerRead →
Story
How Survey Software Splintered Into a Dozen Niches
Saas · Developer Tools · Enterprise

How Survey Software Splintered Into a Dozen Niches

Refiner, Usersnap, Simplesat, PostHog, SurveyLab and a crowd of rivals each grabbed one slice of customer feedback. The old all-in-one survey builder never saw it coming.

customer-feedback · survey-softwareRead →
Story
The Quiet Turf War Inside Customer Feedback Software
Saas · Enterprise · Developer Tools

The Quiet Turf War Inside Customer Feedback Software

Sogolytics and Simplesat ask customers the same question - how did we do? - and answer it in opposite ways. One builds an enterprise suite for the whole org; the other hides a single survey inside your helpdesk.

customer-feedback · survey-softwareRead →
Story
SurveySparrow Turned the Dreaded Survey Into a Conversation
Saas · Ai · Enterprise

SurveySparrow Turned the Dreaded Survey Into a Conversation

Born from a founder's annoyance at a third HR reminder, SurveySparrow built the world's first chat survey. It now serves more than 100,000 companies across 149 countries.

surveysparrow · survey-softwareRead →
Story
Zoho Survey plays generalist in a room full of specialists
Saas · Enterprise · Developer Tools

Zoho Survey plays generalist in a room full of specialists

Maze, Typeform, Voxco, Refiner, Usersnap, Simplesat and SurveySparrow each own a slice of the feedback market. Zoho Survey is betting that the slice matters less than the suite it plugs into.

zoho-survey · survey-softwareRead →
Story
Four Survey Tools That Refuse to Be SurveyMonkey
Saas · Enterprise · Platform

Four Survey Tools That Refuse to Be SurveyMonkey

Formstack, SmartSurvey, Zonka Feedback and Checkbox each picked a lane the survey giants ignored - workflows, data sovereignty, feedback intelligence and self-hosting. Here is how the quiet corners of the feedback market actually work.

survey-software · feedbackRead →
Story
PostHog, Survicate, Qualtrics and Jotform Walk Into a Survey
Saas · Developer Tools · Enterprise

PostHog, Survicate, Qualtrics and Jotform Walk Into a Survey

Four companies, four completely different answers to the oldest question in business - what do people actually want? We put the survey industry's odd couples side by side.

posthog · survicateRead →
Story
How SurveyLab Quietly Outlasted the Survey Software Hype
Saas · Enterprise · Platform

How SurveyLab Quietly Outlasted the Survey Software Hype

Launched in Warsaw in 2006, SurveyLab has spent nearly two decades building a customizable survey platform that now serves more than 85,000 users - while flashier rivals like Dovetail, Pendo and QuestionPro chase the spotlight.

surveylab · online-surveysRead →
Story
Nicereply Turns One Awkward Question Into a Business
Saas · Enterprise · Developer Tools

Nicereply Turns One Awkward Question Into a Business

The Slovak survey company built a business on the smiley faces you click after a support ticket closes - and Microsoft, Lenovo and HubSpot all pay attention to what those faces say.

nicereply · csatRead →