support-automation
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Capacity Wants to Make the Support Ticket Disappear
The St. Louis company raised more than $155 million, turned profitable at $60 million in annual recurring revenue, and is pitching itself as the AI layer that answers questions before a ticket is ever opened - a direct shot at incumbents like Freshworks.
Atlas
Atlas is an AI-first customer support platform that pitches itself as a modern replacement for Intercom and Zendesk. It combines ticketing, an omnichannel inbox (chat, email, WhatsApp, SMS, Slack Connect, Discord), session recording, customer timelines, a help center and AI agents (Autopilot and Copilot) so support teams can resolve issues faster by understanding customers more completely. Founded in 2021 by Jon O'Bryan and Rahul Asati and backed by Y Combinator (W22), Atlas is built around the idea that great support drives growth rather than being a cost center.
Jon O'Bryan
Jon O'Bryan is the CEO and Co-founder of Atlas (YC W22), an AI-first customer support platform built to replace legacy tools like Zendesk and Intercom. A PhD physicist turned serial entrepreneur, Jon previously co-founded PadSplit - a co-living marketplace that housed 23,000 people across 18 U.S. cities - and Blanket Homes. At Atlas, he is on a mission to transform customer support from a cost center into a revenue driver, bringing together session recording, omnichannel ticketing, AI copilot, and customer timeline tools in a single ergonomic platform backed by Y Combinator and angel investors including Parker Conrad (Rippling), Jack Altman (Lattice), and Arash Ferdowsi (Dropbox).