support-automation
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Capacity vs Microsoft in the Fight to Kill the Support Ticket
Enterprise support is being rebuilt around AI agents. On one side, a St. Louis specialist that crossed $100M in recurring revenue; on the other, the largest software company alive shipping the same feature straight into Copilot.
Capacity Wants to Make the Support Ticket Disappear
The St. Louis company raised more than $155 million, turned profitable at $60 million in annual recurring revenue, and is pitching itself as the AI layer that answers questions before a ticket is ever opened - a direct shot at incumbents like Freshworks.
Capacity vs. Maven AGI, Two Ways to Kill the Support Ticket
One company bought its way to 20,000 customers. The other raised $78 million to build a single autonomous agent. Both want to end the support ticket - they just disagree on how.
Six Ways AI Is Rewriting the Customer Support Desk
HappyFox, Oracle, Supportbench, Pylon, Microsoft and USU all promise smarter service. Their real differences reveal the six decisions every support leader must make before buying.
Six Help Desks and the Price of Choosing Wrong
Deskpro, Text, Help Scout, SupportBee, Kayako and InvGate all promise order. The useful question is not which has the longest feature list, but which kind of support operation you actually intend to run.