A claim form, a training course, a missing policy: Beyond Key makes its living in the awkward gaps between the software companies buy and the work people need to finish.
A beautiful storefront can conceal a very awkward business. ITG works on the software beneath the sale, where a slow page, a broken handoff, or an untested checkout can quietly send the customer elsewhere.
The Irvine-to-Lahore engineering firm built its reputation on the systems nobody brags about - PLM migrations, access workflows and data plumbing. Its next act is a useful test of whether enterprise AI works better when the boring foundations come first.
Cerkl Broadcast turns the corporate all-staff email into a personalized feed - one AI-curated digest per employee. Here's how a self-taught coder from Cincinnati built it, who's buying it, and where the whole bet could break.

ReadMe, KMS Lighthouse, MadCap Software and Microsoft are turning documentation from a reference shelf into a working layer for AI. The useful question is no longer which tool stores the most, but which kind of knowledge your business needs to move.
Plumsail automates document generation, web forms, and customer support for Microsoft 365 and SharePoint, helping teams save time and cut manual work.

Dux Raymond Sy is a technology executive at AvePoint, a Microsoft Regional Director, and a long-time Microsoft MVP who has spent more than two decades helping commercial, education, and public sector organizations navigate digital transformation. He is the author of 'SharePoint for Project Management,' the creator of the LinkedIn Learning course 'How to Build Your Personal Brand,' and host of the #ShiftHappens podcast. A sought-after keynote speaker, he has presented to more than 25,000 people at events worldwide including Microsoft Ignite and the Gartner Digital Workplace Summit.
ZENOPS (styled ZenOps) is a San Francisco Bay Area managed IT services provider based in Pleasant Hill, California, serving small and mid-sized organizations across healthcare, legal, nonprofit, education, real estate, and municipal sectors. Formerly known as Neighborhood Computers, the firm pairs day-to-day IT support with cybersecurity, cloud infrastructure, unified communications, and its signature 'Harmonious Workflow' approach - evaluating how a whole organization actually uses technology, then removing the repetitive tasks and friction so teams can get back to their real work.