product-research
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Brie James Studies the Ritual Behind the Click
At SpotOn, she built a research practice around the people behind restaurant technology. After hours, a lifelong ritual practice asks a remarkably similar question: what is someone really trying to understand?
Arpit Jain Bet the iPad Could Make Learning Feel Like Play
His first education startup was early. His second began with four classmates, a new tablet, and a stubborn question: what if children could practise hard things without learning to fear them?
Anand Tharanathan
Anand Tharanathan is Group Vice President and Global Head of Product Research and Insights at ServiceNow, where he leads end-to-end user research and AI trust initiatives for one of enterprise software's fastest-growing platforms. With a Ph.D. in Experimental Psychology, an MBA from Northwestern's Kellogg School, and a career that runs from Honeywell's aerospace labs through Facebook to the frontier of enterprise AI, he bridges rigorous science and product craft at scale. His current focus on building trust in generative AI systems puts him at the intersection of human factors research and the most pressing question in enterprise technology.
Jonathan Widawski
Jonathan Widawski (known as Jo) is the co-founder and CEO of Maze, a continuous product discovery platform that lets teams run user research at the speed of product development. A veteran product designer and former UX instructor who worked with McKinsey, Rocket Internet, and PSG, he launched Maze in 2018 after experiencing firsthand how impossible it was for product teams to get reliable user data fast enough to matter. Under his leadership, Maze grew 6x during the pandemic, expanded to 60,000+ brands across 35 countries, and raised $60M total — including a $40M Series B in 2022 led by Felicis Ventures.