From a dive boat to Pret, David Chang’s delivery kitchen, Levain’s cookie counter and now Heyday’s treatment rooms, Andy Taylor has built a career around one deceptively hard question: how do you make a good experience repeatable without making it ordinary?
At Pizza Salvatoré and Groupe Abbatiello, Xavier Leport has treated the online order as more than a transaction. It is the feedback loop behind a fast-growing restaurant operation.
Banks passed. His grandfather borrowed against the family home. A decade later, Justin Strickland’s stay-in-your-car service model processes more than 1.7 million oil changes a year - and offers a sharp lesson in scaling a boring business without making the customer wait.
When COVID-19 erased 75 percent of its business, the nearly 100-unit Southern chain did not abandon scratch cooking. It cut the clutter around it - and turned a four-day curbside scramble into a more disciplined franchise playbook.
Chicken Salad Chick took a dish associated with picnics and church lunches, gave it 12 personalities, and built a fast-casual growth story around the humble scoop. Its real product is not novelty alone - it is repeatable choice served with a neighborhood touch.
Oakscale Franchise Partners is a New York-based, tech-enabled franchise development company that helps emerging brands scale into national franchise systems. It combines hands-on franchise consulting, data-driven lead generation and matchmaking, marketing, and selective equity investment - handling the full journey from concept to signed franchise agreements. Founded in 2017 by Joshua Kovacs and now part of Metric Collective, Oakscale has facilitated millions of franchise searches and worked with thousands of franchisor clients across fast-casual, pet care, mobility, and specialty retail.
Robert (Rob) Huntington is the CEO of Oakscale Franchise Partners and of Metric Collective, a New York-based group that builds, markets, and invests in franchise brands. A former high-school history teacher who ran the single largest Huntington Learning Center before earning an MBA at Kellogg and consulting at BCG, he now applies data, software, and digital marketing to a slow-moving industry, connecting entrepreneurs with franchise concepts and helping emerging brands scale. He led the angel round that seeded Oakscale with $1.2M in 2019 and frames franchising's challenge bluntly: the industry has been coasting downhill and now has to pedal.