From a dive boat to Pret, David Chang’s delivery kitchen, Levain’s cookie counter and now Heyday’s treatment rooms, Andy Taylor has built a career around one deceptively hard question: how do you make a good experience repeatable without making it ordinary?
At Pizza Salvatoré and Groupe Abbatiello, Xavier Leport has treated the online order as more than a transaction. It is the feedback loop behind a fast-growing restaurant operation.
Robert (Rob) Huntington is the CEO of Oakscale Franchise Partners and of Metric Collective, a New York-based group that builds, markets, and invests in franchise brands. A former high-school history teacher who ran the single largest Huntington Learning Center before earning an MBA at Kellogg and consulting at BCG, he now applies data, software, and digital marketing to a slow-moving industry, connecting entrepreneurs with franchise concepts and helping emerging brands scale. He led the angel round that seeded Oakscale with $1.2M in 2019 and frames franchising's challenge bluntly: the industry has been coasting downhill and now has to pedal.