digital-engagement
(2)
ModSquad
ModSquad is a Sacramento-based digital engagement company that provides on-demand customer support, content moderation, trust and safety, community management, and social media services for global brands. Founded in 2007 as Metaverse Mod Squad, it built a distributed network of vetted freelance moderators - called Mods - spread across 90+ countries and 55+ languages, letting clients scale coverage up and down without the overhead of a traditional call center. Its clients range from game studios and children's entertainment to e-commerce, media, and the U.S. Department of State.
Amy Pritchard
Amy Pritchard is the founder and CEO of ModSquad, a global leader in outsourced digital engagement services. A former commercial litigator, she launched the company in 2007 inside a virtual bar in Second Life with four colleagues - their first gig was guarding Newt Gingrich's avatar. Today ModSquad runs 10,000+ independent contractors across 70 countries, serving clients from the NFL to the U.S. Department of State with customer support, content moderation, trust and safety, and community management - blending agentic AI with high-EQ human expertise.