In an older easyJet case study, a curious thing happens after the airline installs better safety software. The number of incident reports goes up by 60 percent. A manager glancing at the graph might reach for the wrong conclusion. The useful question is how much the organization could see before. A reporting system changes the picture by changing what people can put into it.
- The job: get current procedures to people doing consequential work.
- The bet: connect manuals, safety reports and training in one operating platform.
- The lesson: measure whether information gets used, alongside whether it gets published.
That is a useful way into Comply365. Its software lives in the unglamorous territory between knowing something and getting an organization to act on it. Airlines, defense operators and rail businesses need controlled manuals, usable reporting and qualified people. Comply365 sells software and services across all three. Its customers include people whose working day can take them far from a desk, or an internet connection.
01 / The bag was only the beginning
The origin story is refreshingly concrete. In 2007, Kerry and Dude Frank were consulting for an airline. According to a later WisBusiness account, they brought managers together for roughly two hours of whiteboarding, then held similar conversations with other airlines. They developed the business from their basement, supporting their family through consulting while building the software.
“That’s how I got my idea, was simply listening.”
Kerry Frank · co-founder · 2016
The early product digitized the heavy bag of documents pilots carried. The electronic flight bag gave the problem a visible object: paper, weight, a tablet. But a tablet does not settle who owns a revision, which version someone has read, or whether a changed procedure calls for training. Those less photogenic questions explain the shape of Comply365 today.
02 / A manual with somewhere to go
ContentManager365 handles authoring, publishing, distribution and viewing. It supports content from different aircraft manufacturers, with mobile access online and offline. Publication teams can work in its authoring environment, use managed services, or combine the two. This matters because an airline’s information arrives in multiple formats, from manufacturers and internal departments, rather than as one tidy manuscript.
Transavia France makes the distinction tangible. Already a customer for publishing and distribution across flight operations and engineering, it expanded into Company Manuals authoring in August 2026. The stated problems included revision management, content consistency and fragmented workflows. Bringing creation into the same environment gave the airline a more connected path from an editor’s change to the information employees receive.
The other products extend that path. SafetyManager365 covers safety, quality, risk and audit workflows. CoAnalyst adds AI-assisted summaries, classification and hazard detection. TrainingManager365 manages schedules, qualifications, assessments and resources such as instructors and simulators. These are specialist operational jobs. A course catalogue alone would leave a substantial part of the training department’s work untouched.
The RAF Air Mobility Force case study shows why the services matter. It describes multiple data sources, inconsistent access and administrative work across separate systems. DocuNet provided a controlled library with traceability, while managed editing helped maintain documentation through personnel changes. For an organization that rotates staff, continuity is a practical requirement: the next team needs to inherit usable knowledge, along with the aircraft.
03 / The number that needs a second look
The easyJet example belongs to Vistair’s SafetyNet history, before Vistair merged with Comply365. Following a 2010 tender, SafetyNet was deployed across the airline. The published account reports a rapid 60 percent increase in incident reporting and describes collaboration with the airline that helped refine the product. In 2011, Vistair also took on flight operations document management.
The distinction is essential. Increased reporting can reflect easier participation or better capture; the case study does not establish why every additional report appeared. It certainly does not prove that accidents fell by the same amount. For a buyer, the sensible next questions concern report quality, investigation closure and what changed afterward. Counting submissions is the start of an evaluation.
04 / Buying the missing connections
Comply365’s expansion has followed the same logic through acquisitions. The January 2024 Vistair merger brought together content and safety capabilities, backed by Insight Partners and Liberty Hall Capital Partners. Qualtero added training expertise later that year. In 2025 came announced transactions involving ASQS, the Rolls-Royce safety management business that reverted to the AQD name, safety AI specialist Beams, and training software provider MINT.
The product names announced in October 2025 made the direction explicit: ContentManager365, SafetyManager365 and TrainingManager365. The content offering was presented as joining ProAuthor and DocuNet strengths; MINT was subsequently described as a foundation for next-generation training management. The announced ambition is connected operations. The practical test is whether information moves usefully between the specialist systems customers already depend on.
05 / Follow one change all the way through
This is enterprise SaaS, supported by implementation, integration, training and managed content services. Expertise in technical publications is part of the offer. A specialist such as Web Manuals provides an alternative for aviation document workflows. Comply365’s proposition stretches across content, safety and training, which makes the buyer’s existing systems and actual needs central to the comparison.
The purchase also involves work beyond selecting an application. Comply365 offers project management, integration through APIs and web services, and product training. Customers can retain control of content while using managed data services. That division of labor makes the offer more specific than a software login: an operator chooses which publishing responsibilities to keep and where outside specialists should help.
The useful exercise is wonderfully small: follow one procedure change. Who approves it? Who receives it? Who acknowledges it? Does it alter a qualification or training requirement? Time those handoffs. Test retrieval without connectivity. A business that needs only a simple document library may have little reason to buy this broader scope; fragmented ownership and poor input data will also limit any connected platform.
That is the transferable idea. Publishing a rule is one event in a longer chain. Comply365 has built a business around the rest of the chain, from the person revising a manual to the person relying on it. The fine print earns its place when somebody can find the right sentence and do the next thing correctly.