CAREER DISPATCH
May 2025 / Springer moves to strategic adviser and board memberFrom WebMD to Prolucent / A career in connecting people

The founder’s next chapter / Enterprise & people

Bruce Springer and the Art of Passing the Ball

He helped build WebMD, returned to the business of filling shifts, and handed Prolucent to a new CEO. Bruce Springer’s career keeps coming back to the same question: how do you help a team work together?

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Bruce Springer had spent years helping employers organize work when he made a change to his own job. In May 2025, Prolucent named Staci Roberts chief executive. Springer, its co-founder and outgoing CEO, stayed on the board and became a strategic adviser. The company would carry on with a different person running it. Its founder would carry on helping from another seat.

It was a change with a certain symmetry. Springer’s business had become the coordination of people: finding them, connecting them with opportunities, helping organizations make better use of their talents. Now came another allocation of responsibility. Roberts would lead the next stage. He would advise. Even a founder has to appear somewhere on the organizational chart.

His career makes that adjustment worth watching. There is WebMD, the recognizable name near the beginning. There are companies concerned with scheduling, mobile transactions and online communities. There are years spent advising investors and serving on boards. Follow those moves and a pattern emerges: Springer keeps working on the space between a person wanting to do something and an organization making it possible.

Before the empty shift

Springer studied at Purdue University, earning a degree in marketing. He later helped co-found WebMD in Atlanta in 1996. During its early years, he served as executive vice president and chief operating officer. Those titles put him on the business-building side of the enterprise, where an idea has to acquire customers, colleagues and a workable set of operations.

The roles that followed moved him between operating and investing. He became managing partner at Atlanta-based GreenSpring Ventures, then led BidShift, later known as Concerro. The latter business dealt with a problem whose name could scarcely be less mysterious: a shift needed filling, and an employer needed a way to find someone to take it.

By October 2006, Springer was writing about web-enabled shift scheduling. His article’s title, Shifting the burden, contained both a description and a small mercy. Scheduling is the sort of work that becomes conspicuous when it goes wrong. When it goes well, everyone simply arrives. A company built around that task has to make itself useful in the ordinary working day.

That early chapter gives Prolucent a longer backstory than its launch date suggests. Springer had already spent time with the machinery of workforce coordination. He would return to it after other executive jobs, carrying experience from businesses that had different products but similarly demanding handoffs.

Selected chapters / From operating to advising
  1. 1996WebMD
    Co-founder
  2. 2003BidShift
    CEO
  3. 2020Prolucent
    Public launch
  4. 2025Prolucent
    Strategic adviser
Different seats, with the work of connecting people running through them.

A detour through the checkout

One of those jobs took him to Transaction Wireless. As president and CEO, Springer worked in mobile payments and digital gifting. Its technology allowed merchants to accept payments away from a conventional checkout. A phone could help complete a sale at a trade show or wherever a merchant happened to be doing business.

His explanation was practical: the company connected the mobile world with payment processors. The customer already wanted to buy something. The merchant already wanted to sell it. Technology had to get the transaction through. There is something agreeably unromantic about a business whose success can be judged by whether the money arrives.

In 2010, Transaction Wireless also announced a way to send merchant gift cards through Facebook using its wGiftCard offering. That placed Springer in a different corner of the internet from the one associated with WebMD. The product concerned delivery, redemption and making an existing exchange easier to complete.

He subsequently led OneHealth Solutions, joining as CEO after serving on its board. That move ran in the opposite direction from the one he would later make at Prolucent. Over a career, the distinction between advising a business and being responsible for its daily operations becomes more than a difference in title. Springer has occupied both positions.

The application on the other side of the desk

Prolucent was founded in 2019 and launched publicly in August 2020. The launch included an acquisition: LiquidCompass, a recruitment and talent-engagement platform. Rather than begin with an empty screen, the company brought an existing marketplace and recruiting tools into its business. Springer’s concern was the fragmentation between recruiting and staffing systems, and the work that fragmentation created.

The applicant experienced one part of it. The employer experienced another. A process could require considerable effort from both while still failing to connect them efficiently. That is an especially awkward outcome for software, which generally enters the room promising to save everyone some trouble.

Springer later offered employers a test that required no elaborate demonstration. Try your own application process. In a November 2024 essay, he asked:

“Have you ever experienced applying for a job at your own hospital?”

Bruce Springer · November 2024

The question puts an executive in a less comfortable position than the one behind the hiring dashboard. Can a candidate find an appropriate opening? Are the descriptions clear? Is applying straightforward? Springer argued for recruiting experiences that offer personalized recommendations, useful communication and easier navigation. The features serve a person with a task to finish.

There is also an employer’s reputation to consider. An organization may put great care into explaining its values while making applicants wrestle with its website. His prescription brought the two closer together: show people what the workplace offers, help them find a role, and keep them informed. The first encounter with a company already counts as an encounter with its culture.

The coach and the board member

A personal detail helps explain why teams recur in Springer’s work. In a January 2025 podcast appearance, he discussed a leadership philosophy influenced by his experience as a youth coach. Coaching places a particular demand on someone in charge: the group has to perform through its members. The person giving instructions cannot take every position.

Colleagues have described the assistance they received from him in concrete terms. Derek Quackenbush, who worked with Springer at BidShift, recalled a leader who made time for professional development and supplied direction. Wesley Staggs described working with him at three companies. Those relationships give the career a human continuity alongside its changes of employer.

Bruce Springer smiling in conversation, photographed from the side
A break from the boardroom expression. Springer in a candid photograph from Prolucent’s team gallery. Photograph: Prolucent.

His formal work also spread across boardrooms. It included PatientPoint, API Healthcare and AdvancedMD, alongside a long advisory relationship with Francisco Partners. A board seat calls for a different kind of usefulness from an operating job. Questions, judgment and experience have to travel through somebody else’s decisions.

At Prolucent, specialist experience also mattered. The company added Carol Bradley to its leadership and Rhonda Anderson to its board in early 2022. Springer emphasized the importance of professional representation in decision-making. In 2023, Sigma named him an honorary member. The recognition sits beside the business milestones, reflecting a professional connection beyond a sales contract.

Twenty-one hospitals, then another vote

During Springer’s tenure, Prolucent’s relationships became larger and more integrated. Its December 2021 Series A raised $11.5 million, with SpringTide Ventures and Health Velocity Capital co-leading and UnityPoint Health Ventures participating. The stated uses were concrete: expand commercial and client-service teams and broaden what the product could do.

In July 2023, Northwell selected Prolucent’s flexible workforce platform for an enterprise-wide deployment covering its then 21 hospitals. The plan brought Northwell’s internal staffing agency, FlexStaff, together with outside agencies. Requests could go to internal pools first, with external suppliers available afterward. Records, compliance, invoices and reporting belonged in the same operating picture.

The Northwell agreement / July 2023
21 hospitals in the announced rollout
01Internal poolFirst route for flexible staffing requests
02Outside agenciesAdditional resources through the same platform
The planned ordering sequence, illustrated. The figure describes deployment scope, rather than a measured financial result.

A UKG technology partnership followed that September. It addressed another junction: connecting Prolucent with workforce systems customers already used. Integrating schedule and worker data meant flexible staffing could be handled with fewer disconnected steps. For an operator, the junction between two systems can be where a promising purchase becomes a practical nuisance.

In October 2023, A1 Health Ventures supplied $4 million and Joe Greskoviak joined Prolucent’s board. A year later, Northwell Holdings made a strategic investment. The customer relationship had gained another dimension. An organization using the platform now had an investment arm backing its further development.

These events chart the business Springer was building: a recruiting platform expanding into the management of work across an enterprise, supported by investors and partners with reasons to care about daily operations. The milestones are agreements and financings. Their interest lies in what they asked a relatively young company to take on.

Keeping a place at the table

By May 2025, Prolucent had a successor for the CEO position. Roberts brought experience in growing businesses and developing services, including leadership roles at Cielo. Springer publicly welcomed her and thanked the employees and investors who had helped establish the company. His next contribution would come as a director and adviser.

The transition adds a quieter achievement to a career usually described through company names. Starting a business gives a founder a central role by definition. Continuing to help after someone else takes charge requires that role to change. There is still work to do, with a different person holding the final executive responsibility.

For Springer, it is familiar territory approached from a new direction. He has been the operator invited in from the board, the adviser beside the investor, and the founder building a team. Now he has passed the ball at Prolucent. He has kept a place on the team.

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