technical-support
(8)
eFlexervices Has a Pitch for Overloaded Teams: Outsource the Headache
Born in 2001, the family-rooted company pairs Filipino specialists with U.S. businesses, then stays for the payroll, hardware, coaching and compliance. The wager is that the management layer - not the salary gap - makes offshoring stick.
Mosaic AI Narrowed Its Bet - Then One Customer Found $375,000 in the Support Queue
Generic copilots know the manual. Mosaic AI wants to know the customer, the configuration and the last five tickets - a narrower bet that turned scattered support data into measurable capacity for enterprise teams.
Edra Is Teaching Enterprise AI the Part Everyone Forgot: How the Company Actually Works
Most companies bought smarter models before writing down how work really gets done. Edra’s $30 million bet is that the missing product is a living, auditable instruction manual - built from the tickets, messages and exceptions employees leave behind.
The Support Desk That Became a Global Operating System
SupportYourApp grew from a three-person software help desk into a 1,500-plus-person support operation. Its next act is less like a call center and more like a human-and-AI operating layer for global tech companies.
The Outsourcing Shop That Answers Your Inbox From Dipolog
A 130-person outsourcing team in a small northern Mindanao city quietly runs the inbox, the spreadsheet and the sales pipeline for businesses on the other side of the world.
Exypnox Inc.
Exypnox Inc. is a Philippines-based business process outsourcing firm that builds dedicated, all-Filipino support teams for US-based software and technology companies. It handles customer support, technical support, accounting, payroll, compliance, and business development so that lean tech firms can scale operations at lower cost while keeping quality high. Founded in 2020 by former Boostlingo operations leader Francis Barte, Exypnox positions itself as a people-first outsourcing partner focused on long-term client retention and employee growth.
AptEdge
AptEdge is a B2B SaaS company building an AI-native support platform for technical customer service teams. Its answer engine, AnswerGPT, connects to the tools where enterprise knowledge already lives - Salesforce, Zendesk, ServiceNow, Jira, Confluence, SharePoint, Slack and more - and uses retrieval-augmented generation to turn scattered documents and past tickets into concise, grounded answers for support agents and customers. Founded in 2020 by former AppDynamics leaders Aakrit Prasad and Anthony Kilman, the company says it cuts time-to-answer for agents and counts Cisco, Everbridge and Hexagon among its customers. It raised an $11M seed+ round in June 2023 led by Stage 2 Capital.
Francis Barte
Francis Cruz Barte is the Chief Executive Officer of Exypnox Inc., a Philippines-based business process outsourcing company that partners exclusively with US-based software companies to build high-impact, cost-efficient remote teams. Operating out of San Francisco and Bonifacio Global City in Taguig, Metro Manila, Francis built Exypnox around a singular premise: that Filipino talent, properly organized and empowered, can rival any global workforce. With a background spanning BPO operations, enterprise sales, and regional management at companies like Boostlingo, he now leads a 75-person team delivering customer support, technical support, HR management, accounting, payroll, and business development services to fast-scaling US tech firms.