sprinklr
(6)
Ragy Thomas and the trouble with separate rooms
He built Sprinklr around a simple frustration: companies kept forgetting the customer between conversations. Now Ragy Thomas is taking the same architectural obsession into enterprise AI.
Sprinklr
Sprinklr spent fifteen years arguing that the software companies use to talk to customers is broken into too many pieces. Now it is betting the whole business on AI stitching those pieces back together.
Live Chat Software Stopped Waiting for a Human to Reply
From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.
Live Chat Software Split Into Four Tribes That Won't Merge
Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.
Eight AI Contact Center Platforms Chasing the Same Phone Call
Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.
Jonathan Corbin
Jonathan Corbin is the co-founder and CEO of Maven AGI, a Boston-based enterprise AI company building autonomous agents that handle customer experience across support, sales and operations. He spent roughly two decades in customer success leadership - most recently as Global Vice President of Customer Success and Strategy at HubSpot, and earlier at Adobe, Marketo and Sprinklr - before starting Maven in early 2023 with Sami Shalabi and Eugene Mann. Under his leadership Maven has raised about $78 million, including a $50 million Series B in June 2025 led by Dell Technologies Capital, and its platform has autonomously resolved a large share of customer inquiries for enterprise clients.