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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Live Chat Software Stopped Waiting for a Human to Reply
Saas · Ai · Enterprise

Live Chat Software Stopped Waiting for a Human to Reply

From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.

live-chat-software · customer-messagingRead →
Story
Live Chat Software Split Into Four Tribes That Won't Merge
Saas · Enterprise · Developer Tools

Live Chat Software Split Into Four Tribes That Won't Merge

Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.

live-chat · customer-supportRead →
Story
Eight AI Contact Center Platforms Chasing the Same Phone Call
Saas · Enterprise · Ai

Eight AI Contact Center Platforms Chasing the Same Phone Call

Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.

ai-contact-center · ccaasRead →