software-integration
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CodingCops and the art of making software talk
A growing business can own plenty of software and still spend its days joining the dots. CodingCops builds the connections, and supplies the engineers to keep them working.
Company.com and the business of fewer tabs
Company.com built a business around an unglamorous problem: small companies had plenty of software and too little time to manage it. Its move from bundled services to connected customer portals makes a useful case study in selling convenience.
ServiceRocket and the expensive gap between buying software and making it work
A stalled migration, 26,000 tickets and seven years of history reveal the business ServiceRocket has built: making enterprise software survive contact with the people who use it.
Corelation put the person back in the core
A credit union’s most consequential software rarely appears on a member’s phone. Corelation’s wager is that changing what happens behind the screen can change the relationship in front of it.
ARKANCE USA sells software. Its real work starts after checkout.
A cloud platform is easy to buy and surprisingly hard to put to work. ARKANCE USA makes a business of the awkward distance between the two.
Intagleo Systems and the business of making software behave
Airport screens, aging code and recruitment queues: Intagleo Systems sells engineering for the awkward parts of running a business. Its most revealing work starts where disconnected systems make people do the connecting.