software-integration
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Why Al Lalji keeps the old software in the room
From enterprise dashboards to conversational AI, the SmarTek21 founder has kept returning to a practical question: how do you make new technology work with the business people already have?
Company.com and the business of fewer tabs
Company.com built a business around an unglamorous problem: small companies had plenty of software and too little time to manage it. Its move from bundled services to connected customer portals makes a useful case study in selling convenience.
ServiceRocket and the expensive gap between buying software and making it work
A stalled migration, 26,000 tickets and seven years of history reveal the business ServiceRocket has built: making enterprise software survive contact with the people who use it.
Corelation put the person back in the core
A credit union’s most consequential software rarely appears on a member’s phone. Corelation’s wager is that changing what happens behind the screen can change the relationship in front of it.
ARKANCE USA sells software. Its real work starts after checkout.
A cloud platform is easy to buy and surprisingly hard to put to work. ARKANCE USA makes a business of the awkward distance between the two.
Intagleo Systems and the business of making software behave
Airport screens, aging code and recruitment queues: Intagleo Systems sells engineering for the awkward parts of running a business. Its most revealing work starts where disconnected systems make people do the connecting.