reputation-management
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Adrianna Hosford Is Teaching Marketers to Build With AI - Without Surrendering Judgment
After two decades of shaping reputations, Adrianna Hosford is giving her whole team coding tools and one weekly prompt: what did you build? Her bet is that the future belongs to marketers who can automate the work without automating their judgment.
Dylan Allen-Arnegård Is Turning the Humble Review Into AI Search Currency
He learned rejection door to door in Argentina, built NFC experiments in a Utah garage, and moved to San Francisco to help local businesses become legible to machines. Now the Cheers co-founder is betting that a five-star review can be both a thank-you note and a data point.
Glenn Lombardi Has Spent Two Decades Turning Search Results Into Front Doors
Before local search became an industry, Glenn Lombardi was teaching medical practices to treat a website like a working front door. Now, at Goldn, he is applying the same practical obsession to senior housing: be findable, earn trust and measure what happens next.
Dalton Luka Learned the Map. Now He’s Rewriting the Reviews.
A rejected agency applicant taught himself the machinery of local search, built tools for thousands of marketers, and turned a recurring business headache into Unreview. His advantage is less glamorous than a growth hack: make the messy work repeatable.
Lin-Hua Wu Is Putting GM's Brand and Reputation on the Same Road
A Stanford-trained lawyer became the executive joining GM's marketing and communications. Her career explains why the company now treats brand, reputation and business strategy as one conversation.
Steven Cragle Built a Career by Staying Curious
Across city government, agencies, Medtronic, Merck and UnitedHealth Group, Steven Cragle kept returning to one deceptively simple idea: good communication begins with curiosity about the whole person.
Jennifer George
She briefs CEOs, steers companies through their worst news days, and has spent more time in boardrooms than most people spend in traffic. Meet the communications operator behind some of America's most talked-about consumer brands.
Sai Alluri
Sai Alluri is the co-founder and CEO of Momos, a Singapore-and-San Diego-based software platform that helps multi-location restaurant brands manage customer feedback, reviews, marketing, and reputation with AI-powered workflows. He was an early Uber employee, helped launch Uber Eats across Asia-Pacific, then built and ran GrabKitchen - Southeast Asia's largest cloud kitchen network - before starting Momos in 2020 with Andrew Liu after watching favorite restaurants shut during COVID. Momos raised a $10M Series A in September 2024, bringing total funding to about $16.5-17M.
Naveen Gupta
Naveen Gupta is the co-founder and CEO of Birdeye, a Palo Alto-based AI-powered customer experience platform that serves over 100,000 businesses globally. Inspired by a personal struggle to find a quality surgeon for his mother at Stanford, Naveen and his brother Neeraj built Birdeye in 2012 to help businesses manage their online reputation and grow through customer feedback. Under his leadership, Birdeye crossed $100M ARR in 2023, raised over $93M in total funding, and pioneered what Naveen calls 'Experience Marketing' - the discipline of turning customer satisfaction into organic growth. A veteran of Yahoo and RingCentral, he brings deep product and operational expertise to one of SaaS's quietest success stories.
Scott Harris
Scott Harris is the CEO and co-founder of Experience.com, the San Ramon-based experience management platform that started life in 2015 as SocialSurvey and was reborn in 2021 around real-time CX. He spent two decades selling mortgages and running real estate offices before deciding the industry's review problem was worth fixing, and now writes, speaks, and builds tools for the ranks-on-Google (and increasingly, ranks-on-ChatGPT) crowd.
Natalie Miyake
Natalie Miyake is Partner, Marketing at Sequoia Capital, one of the world's most storied venture capital firms. A seasoned communications strategist who grew up in Japan and studied in Madrid before working in New York and San Francisco, she shapes how Sequoia tells its story to the world. With a career spanning crisis PR at Brunswick Group, corporate communications at Twitter during its most turbulent acquisition years, and nearly a decade steering Sequoia's voice across its portfolio of unicorns and breakout companies, Miyake brings a rare mix of global perspective and Silicon Valley fluency to the intersection of finance and narrative.
Suhail Abidi
Suhail Abidi is the Co-Founder and CEO of Cube (cubehq.ai), an autonomous AI marketing platform serving multi-location brands like KFC and Taco Bell. A chemical engineer from IIT Kanpur who won the Stanford Reliance Dhirubhai MBA Fellowship - full ride, no internship - he spent his Stanford summer learning to code instead of collecting a consulting paycheck. Before Cube, he built Tinystep into a 600,000-user parenting network that Flipkart backed with $2M and BabyChakra eventually acquired. He is a serial entrepreneur with a consistent pattern: spot a real problem, learn whatever skill is missing, build the company.