jira
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ServiceRocket and the expensive gap between buying software and making it work
A stalled migration, 26,000 tickets and seven years of history reveal the business ServiceRocket has built: making enterprise software survive contact with the people who use it.
Adaptavist sells the work that comes after the software
Buying Jira is the easy part. Adaptavist has built a business around the migrations, integrations and human habits that determine whether enterprise software earns its keep.
Atlassian
Two Sydney graduates put $10,000 on credit cards in 2002 and built the software that runs the world's software teams. Today Atlassian's Jira, Confluence, and AI teammate Rovo power more than 300,000 companies - without ever relying on a traditional sales force.
Lab0
Lab0 is a Y Combinator (P26) startup building AI forward-deployed engineers (AI FDEs) that automate the entire post-sales delivery process for enterprise software - discovery, configuration, integration, testing and go-live. By running these phases inside the systems customers already use, such as ServiceNow, SAP, Salesforce, Workday and Jira, Lab0 aims to compress deployments that normally take six months into about ten days, turning consulting-heavy rollouts into a self-serve product.
Jellyfish
Jellyfish is a Boston-based Engineering Management Platform that turns the signals from engineering tools - Git, Jira, CI/CD, and now AI coding assistants - into business-readable insight. It helps engineering leaders see where their teams spend time, tie that work to company strategy, automate R&D cost capitalization, and measure the real ROI of tools like GitHub Copilot. Founded by veterans of Endeca, Jellyfish has raised roughly $117M and serves hundreds of enterprises including Mastercard, Priceline, and PagerDuty.