helpdesk
(23)
Trengo
One inbox for every channel, and AI agents built to handle the conversations nobody wants to answer twice.
Plumsail
Plumsail automates document generation, web forms, and customer support for Microsoft 365 and SharePoint, helping teams save time and cut manual work.
Smartsupp
The Brno company behind the two-eyed chat widget bootstrapped its way to 100,000 customers - now it is betting that an AI named Mira can sell shoes better than a call center.
Simplesat
The bootstrapped Seattle company built survey tools people actually finish - and turned an agency's own headache into feedback software for 1,000-plus brands.
Supportbench
The Vancouver company betting that B2B support is a different sport than B2C - and building the account-aware help desk to prove it.
Thena
The B2B support desk quietly moved into Slack. Thena is the company betting the whole ticketing stack should move with it.
Text
The Wroclaw company behind LiveChat quietly turned customer support into a high-margin software business - and then bet the whole brand on the word 'Text.'
Zendesk
The company that turned the help desk into a category is now betting its future on AI agents that don't just deflect tickets - they close them.
Plain
The AI support stack built for B2B teams. Composable infrastructure that gives you complete flexibility to build a support motion that grows with your business.
Forethought
Enterprise AI Agents for Every Customer Moment
Dixa
The agentic CS platform behind exceptional ecommerce brands.
DelightChat
Omnichannel GPT-powered Support Inbox
Crisp
The AI Customer Support Platform for Every Business.
Comm100
Support That's Simply Better, for Everyone.
Intercom
Intercom is an AI-first customer service company best known for Fin, its AI agent that resolves customer support conversations automatically. Founded in 2011 by four Irish engineers in San Francisco, the company rebuilt itself around large language models after ChatGPT launched, shipping Fin in 2023. By 2026 Fin was resolving more than a million tickets a week for customers like Anthropic, DoorDash and Mercury, and in May 2026 the parent company rebranded itself Fin to reflect that the AI agent had become the core business.
Capacity
Capacity is a St. Louis-based AI support automation company whose unified CX platform uses agentic and generative AI to deflect support tickets, emails, and calls while assisting human agents in real time. Founded in 2017 by David Karandish and Chris Sims - the team behind the $900M+ sale of Answers - Capacity serves more than 20,000 organizations including Disney, NVIDIA, and American Express, and crossed $60M in annual recurring revenue in 2025.
Chatra
The bootstrapped live chat tool that helped 45,000 online stores talk to their customers - and turned a failed jeans startup into a multimillion-dollar exit.
Chaport
A live chat tool built on a stubborn idea: that talking to customers should feel less like operating software and more like texting a friend.
Intryc
Intryc is an AI-powered quality assurance platform for customer support teams. It evaluates up to 100% of support interactions in real time - human and AI-handled - using customizable scorecards, sampling rules and LLM-driven analysis, then turns those evaluations into coaching, training simulations and performance insights. Founded in 2023 by three ex-Revolut, Confluent, Amazon and Meta operators, Intryc went through Y Combinator's S24 batch and raised a $3.1M oversubscribed seed round in early 2025.
Letterbook
Letterbook is an AI-native customer support platform built for startups and lean teams. It connects to a company's inbox, database, and Stripe, then uses AI to triage tickets, draft resolutions, and build a knowledge base - all reviewed by a human before sending. Founded in 2023 by Dawson Chen and Ethan Hou and backed by Y Combinator (S23), it positions itself as the modern alternative to Zendesk, Freshdesk, Intercom, and Front.
Freshworks
Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.
Agile CRM
Agile CRM is a Dallas-based, bootstrapped SaaS company founded in 2013 that offers an all-in-one CRM platform combining sales, marketing automation, and customer service tools. Targeting small and medium-sized businesses, it provides enterprise-grade features — contact management, email campaigns, helpdesk ticketing, lead scoring, and 50+ integrations — at a fraction of the cost of Salesforce or HubSpot. With a free plan supporting up to 10 users, paid tiers starting at $8.99/user/month, and 15,000+ customers worldwide, Agile CRM has grown to $2.7M in annual revenue entirely without external funding.
Gorgias
Gorgias is a conversational AI and helpdesk platform built for ecommerce brands. It unifies email, chat, SMS, voice and social into one inbox, then layers an AI Agent that resolves a majority of tickets automatically while turning support into a revenue channel.