helpdesk
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Capacity vs Microsoft in the Fight to Kill the Support Ticket
Enterprise support is being rebuilt around AI agents. On one side, a St. Louis specialist that crossed $100M in recurring revenue; on the other, the largest software company alive shipping the same feature straight into Copilot.
DelightChat Wants Your WhatsApp Inbox to Actually Make Money
Built by two Shopify plugin veterans, DelightChat is the omnichannel helpdesk trying to out-simple Chatwoot, Crisp and tawk.to for D2C brands who live inside WhatsApp.
Text Bet Its Whole Name on Turning Chat Into Cash
The Polish company once called LiveChat dropped its most recognizable word to become Text, then rebuilt customer service as a revenue engine. Comm100, SleekFlow and Gorgias are chasing the same idea from different corners of the market.
Live Chat Software Split Into Four Tribes That Won't Merge
Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.
Live Chat Software Made the Corner Bubble a Salesperson
Zoho, Front, ProProfs and Olark turned the little window in the corner of a website into the busiest room in the building. Here is how the humble chat bubble learned to sell, support, and never clock out.
Thena Wants to Kill the Support Ticket, Starting Inside Slack
A four-founder startup out of Branch is betting that B2B support belongs where customers already talk - Slack, Teams, email - and that AI agents, not queues, should do the routing. The incumbents it is chasing are Microsoft, Atlassian, Oracle, EasyVista, and Text.
Why Customer Support Software Is Having an Identity Crisis
SAP, ServiceNow, Gorgias, Kayako, Supportbench and Thena are all chasing the same promise - support that resolves itself. Here is who is actually building it, and who is just bolting AI onto an old inbox.
Your Support Inbox Is a Billion-Dollar Battleground
Two enterprise giants and two upstarts are fighting over the same thing - the message a customer sends when something breaks. Here is how SAP, Oracle, Gorgias and Front split a market nobody used to care about.