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Tagged: helpdesk
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Ai · Saas · Enterprise
Capacity
Capacity is a St. Louis-based AI support automation company whose unified CX platform uses agentic and generative AI to deflect support tickets, emails, and calls while assisting human agents in real time. Founded in 2017 by David Karandish and Chris Sims - the team behind the $900M+ sale of Answers - Capacity serves more than 20,000 organizations including Disney, NVIDIA, and American Express, and crossed $60M in annual recurring revenue in 2025.
ai · support automationRead →
Saas · Enterprise · Ai
Freshworks
Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.
saas · customer-service-softwareRead →
Ai · Saas · Enterprise
Intercom
Intercom is an AI-first customer service company best known for Fin, its AI agent that resolves customer support conversations automatically. Founded in 2011 by four Irish engineers in San Francisco, the company rebuilt itself around large language models after ChatGPT launched, shipping Fin in 2023. By 2026 Fin was resolving more than a million tickets a week for customers like Anthropic, DoorDash and Mercury, and in May 2026 the parent company rebranded itself Fin to reflect that the AI agent had become the core business.
customer service · ai agentRead →
Saas · Enterprise · Developer Tools
Agile CRM
Agile CRM is a Dallas-based, bootstrapped SaaS company founded in 2013 that offers an all-in-one CRM platform combining sales, marketing automation, and customer service tools. Targeting small and medium-sized businesses, it provides enterprise-grade features — contact management, email campaigns, helpdesk ticketing, lead scoring, and 50+ integrations — at a fraction of the cost of Salesforce or HubSpot. With a free plan supporting up to 10 users, paid tiers starting at $8.99/user/month, and 15,000+ customers worldwide, Agile CRM has grown to $2.7M in annual revenue entirely without external funding.
crm · sales-automationRead →
Saas · Ai · Ecommerce
Gorgias
Gorgias is a conversational AI and helpdesk platform built for ecommerce brands. It unifies email, chat, SMS, voice and social into one inbox, then layers an AI Agent that resolves a majority of tickets automatically while turning support into a revenue channel.
customer-support · helpdeskRead →
Founder · Executive · Operator
Romain Lapeyre
Romain Lapeyre is the Co-founder and CEO of Gorgias, the AI-powered customer experience platform built for ecommerce brands. Founded in Paris in 2015 with co-founder Alex Plugaru and later relocated to San Francisco, Gorgias has grown to serve 16,400+ merchants including Glossier, Steve Madden, and Dollar Shave Club, reaching $80M ARR with roughly 520 employees and $103M+ in total funding. Lapeyre studied at HEC Paris and has built Gorgias using a data-driven, partner-led growth model - scaling to 10,000+ customers without traditional cold calling.
gorgias · ecommerceRead →