gdpr
(4)
Four Survey Tools That Refuse to Be SurveyMonkey
Formstack, SmartSurvey, Zonka Feedback and Checkbox each picked a lane the survey giants ignored - workflows, data sovereignty, feedback intelligence and self-hosting. Here is how the quiet corners of the feedback market actually work.
Live Chat Software Can't Agree Where Your Chats Should Live
Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.
Userlike vs HelpCrunch: Two Bets on the Live Chat Box
One built its whole pitch on German servers and GDPR. The other bet on an all-in-one inbox with honest per-agent pricing. Here is how the two live chat platforms actually differ.
The Compliance Tax Nobody Reads on the Invoice
Regulated industries buy contact center software differently. A fintech or lender is not comparing feature checklists, it is asking where customer data lives and who is liable when something goes wrong. This story examines the 'compliance tax' that financial services companies pay for cloud contact centers, and how UJET's CRM-first architecture answers it differently than Talkdesk or Five9 by keeping customer data and PII inside the system that already owns it. Capital on Tap, a UK-and-US business credit provider serving 200,000 small businesses, is the published example: after cycling through three CX vendors in two years, it lifted SLA attainment to 92% on UJET.