feedback-analytics
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Canny vs Kapiche Is a Choice About What Feedback Becomes
Canny helps product teams decide what to build; Kapiche helps CX leaders understand what customers are saying at scale. The overlap is real, but the operating jobs are different.
Sogolytics
How a bootstrapped survey tool from Herndon, Virginia quietly grew into an experience management platform serving 100,000 customers - and why it still refuses to hide its best features behind an upsell.
Survicate
Survey and listen to your customers across every channel, automatically identify key themes, and rally teams around feedback - all in Survicate's platform.
Qualtrics
It started with a professor's throat cancer and a basement in Provo. Two decades later, Qualtrics turned the humble survey into a $12.5 billion category called experience management - and taught the enterprise to listen.
Chattermill Turns a Billion Customer Gripes Into a Roadmap
The London startup founded by Mikhail Dubov and Dmitry Isupov reads Uber, H&M and HelloFresh's messy feedback for a living - and it is now racing Seattle's Unwrap for the voice-of-customer crown.
Eight Feedback Tools Fighting for Your Customer's Voice
SentiSum, airfocus, Contentsquare, Feedier, Nolt, Featurebase, Condens and Mopinion all promise to tell you what customers really want. Here is how the feedback-tool landscape actually splits up - and which slice each one owns.
Mopinion
You know what users are doing - now find out why.
Medallia
Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today's leaders need to transform their business.
Feedier
Feedier reads every signal across regions, business units and channels, then tells your leadership what to fix, what it's worth, and what it means for retention and revenue, in real-time.
Alchemer
The Colorado company behind 3.4 billion survey responses turns customer feedback from surveys, apps and reviews into decisions - without Qualtrics prices or SurveyMonkey limits.
Enterpret
Enterpret is an AI customer intelligence platform that unifies scattered customer feedback - from support tickets and app reviews to sales calls and social posts - into a single, queryable source of truth. Using adaptive NLP models and a proprietary Customer Knowledge Graph, it categorizes feedback with a custom taxonomy, ties it to revenue and accounts, and surfaces the themes product teams need to decide what to build next. Founded by brothers Varun and Arnav Sharma in 2020, it counts Canva, Notion, Monday.com, Perplexity, Linear and Strava among its customers.