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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

feedback-analytics

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Story
Canny vs Kapiche Is a Choice About What Feedback Becomes
Ai · Saas · Enterprise

Canny vs Kapiche Is a Choice About What Feedback Becomes

Canny helps product teams decide what to build; Kapiche helps CX leaders understand what customers are saying at scale. The overlap is real, but the operating jobs are different.

canny · kapicheRead →
Story
Chattermill Turns a Billion Customer Gripes Into a Roadmap
Ai · Saas · Enterprise

Chattermill Turns a Billion Customer Gripes Into a Roadmap

The London startup founded by Mikhail Dubov and Dmitry Isupov reads Uber, H&M and HelloFresh's messy feedback for a living - and it is now racing Seattle's Unwrap for the voice-of-customer crown.

chattermill · unwrapRead →
Story
Eight Feedback Tools Fighting for Your Customer's Voice
Saas · Ai · Enterprise

Eight Feedback Tools Fighting for Your Customer's Voice

SentiSum, airfocus, Contentsquare, Feedier, Nolt, Featurebase, Condens and Mopinion all promise to tell you what customers really want. Here is how the feedback-tool landscape actually splits up - and which slice each one owns.

customer-feedback · voice-of-the-customerRead →