customer-support-ai
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Ashwin Sreenivas and the Art of Asking the Customer Again
Before Decagon hired its first employee, Ashwin Sreenivas and Jesse Zhang had reached $1 million in annual recurring revenue. Their method began with more than 100 conversations and an unusually direct question: what would a customer actually pay to fix?
Nalin Gupta Built Cars That Drove Themselves. Now He Wants Customer Support to Think for Itself
After taking Auro Robotics from an IIT lab to a Silicon Valley exit, the engineer-founder has returned to autonomy - this time inside the conversations where companies win, lose, and occasionally misplace their customers.
Alex Marantelos Is Turning Customer Support’s Blind Spot Into a Feedback Loop
Before he taught AI to inspect customer conversations, Alex Marantelos learned operations by putting hundreds of artists onstage. Now the Intryc CEO is turning support quality from a tiny sample into a living system.
Kris Sandor
Kris Sandor is the co-founder and CEO of Readyly, an agentic AI platform automating customer support and public services for governments and enterprises. A former U.S. Navy nuclear submarine officer turned McKinsey consultant, Palantir business lead, and CEO of Citi Bike (acquired by Lyft in 2018), he now builds AI agents that replace decision-tree chatbots across voice, chat, and email.
Michael Woo
Michael Woo is the co-founder and CEO of Applied Labs, a New York-based startup building AI agents that handle customer support and operations work as end-to-end 'digital employees.' Employee #20 at Scale AI, where he ran the core data product and led a 30-person operations-scalability team, Woo left in January 2024 to start Applied Labs with engineer Soham Waychal. The company raised a $4.2M seed led by Abstract in January 2025, with backing from Point72 Ventures, Outlander, Tetra, and angels including Vercel CEO Guillermo Rauch and Modal CTO Akshat Bubna. Applied Labs claims 70%+ ticket automation and 90%+ CSAT for customers like FabFitFun and Truemed.