customer-support-ai
(11)
Ashwin Sreenivas and the Art of Asking the Customer Again
Before Decagon hired its first employee, Ashwin Sreenivas and Jesse Zhang had reached $1 million in annual recurring revenue. Their method began with more than 100 conversations and an unusually direct question: what would a customer actually pay to fix?
Nalin Gupta Built Cars That Drove Themselves. Now He Wants Customer Support to Think for Itself
After taking Auro Robotics from an IIT lab to a Silicon Valley exit, the engineer-founder has returned to autonomy - this time inside the conversations where companies win, lose, and occasionally misplace their customers.
Alex Marantelos Is Turning Customer Support’s Blind Spot Into a Feedback Loop
Before he taught AI to inspect customer conversations, Alex Marantelos learned operations by putting hundreds of artists onstage. Now the Intryc CEO is turning support quality from a tiny sample into a living system.
Redapto
Redapto is a San Francisco enterprise-AI company (Y Combinator Fall 2025) building self-improving systems for customer support teams. Its platform monitors 100% of customer conversations across chat, voice, and email, catches quality issues and AI hallucinations in real time, runs custom evaluations tied to a brand's voice and policies, and automatically turns what it learns into updated training material and knowledge-base fixes. The goal is to move support from a cost center to a growth lever - lifting CSAT and net revenue retention and surfacing churn risks and expansion moments across the customer lifecycle.
Rowboat
Rowboat (YC S24) is a San Francisco and Bengaluru startup building open-source AI agent software. It began as a pre-trained customer-support LLM agent, grew into a widely starred open-source IDE for building multi-agent systems on the OpenAI Agents SDK, and is now 'your AI coworker, with memory' - a local-first desktop app that turns your emails, meetings, and notes into an editable knowledge graph so agents can actually get work done. Founded by the team behind Agara (acquired by Coinbase in 2021).
Syncly
Syncly is an AI platform built by a team that previously sold a machine-vision startup for $200M. It began as a customer-feedback analytics tool that ingests support conversations from Zendesk, Intercom, Gorgias, Slack, Front and Gong, then auto-tags them, scores sentiment, and surfaces the issues quietly driving churn - so CX and revenue teams can act before customers leave. The company has since expanded into AI social intelligence for the video era, adding tools to monitor TikTok, Reels and Shorts, discover creators, and unify voice-of-customer signals across channels.
Yuma AI
Yuma AI is an AI customer service platform for ecommerce brands, using autonomous AI agents to resolve support, sales, social, and chat conversations end to end. Built for large Shopify merchants and plugged into helpdesks like Gorgias, Zendesk, and Kustomer, Yuma automates the bulk of repetitive tickets - order status, returns, refunds, subscriptions - while keeping brand voice and guardrails intact. Founded in late 2022 by three-time YC founder Guillaume Luccisano, the company went through Y Combinator's W23 batch and raised a $5M seed round.
Kris Sandor
Kris Sandor is the co-founder and CEO of Readyly, an agentic AI platform automating customer support and public services for governments and enterprises. A former U.S. Navy nuclear submarine officer turned McKinsey consultant, Palantir business lead, and CEO of Citi Bike (acquired by Lyft in 2018), he now builds AI agents that replace decision-tree chatbots across voice, chat, and email.
Michael Woo
Michael Woo is the co-founder and CEO of Applied Labs, a New York-based startup building AI agents that handle customer support and operations work as end-to-end 'digital employees.' Employee #20 at Scale AI, where he ran the core data product and led a 30-person operations-scalability team, Woo left in January 2024 to start Applied Labs with engineer Soham Waychal. The company raised a $4.2M seed led by Abstract in January 2025, with backing from Point72 Ventures, Outlander, Tetra, and angels including Vercel CEO Guillermo Rauch and Modal CTO Akshat Bubna. Applied Labs claims 70%+ ticket automation and 90%+ CSAT for customers like FabFitFun and Truemed.
Implicit
Implicit (formerly Agolo, legally Ninoh, Inc.) is a New York-based AI company that turns a company's scattered manuals, SOPs, tickets and PDFs into a private 'knowledge engine.' Its KnowledgeOS platform builds enterprise knowledge graphs and AI Navigators that give support agents and customers expert-level, source-cited answers about complex products. The company pivoted from its original news-summarization roots into entity intelligence and product-expertise support, claiming roughly 3x the accuracy of generic LLMs with answers tied to a source to eliminate hallucinations.
Ema
Ema builds a 'Universal AI Employee' for the enterprise - autonomous AI agents that plug into existing systems and run business processes across customer support, sales, HR, finance, and compliance. Founded in 2023 by ex-Coinbase CPO Surojit Chatterjee and ex-Okta engineering VP Souvik Sen, the company is headquartered in San Francisco and has raised $61M to date.