customer-messaging
(12)
tawk.to
The world's most-used live chat software gives itself away for free. Hundreds of thousands of businesses - and billions of customer conversations a month - run on top of it.
Userlike
A student side project in Cologne became the live chat behind Toyota, Nivea and Hermes - and then bet its future on AI that answers before a human has to.
Chative Wants Your DMs to Do the Selling
A 13-person team split between Singapore and Da Nang built an AI-run inbox that turns Facebook, Instagram and WhatsApp chats into checkouts. The pitch is blunt: sell more, hire less.
The Chat Box in the Corner Is Now a $2 Billion Fight
Front, Text, respond.io, JivoChat and a handful of rivals turned the little live-chat widget into a real software business. Now AI agents are racing to answer before a human ever reads the message.
Six Live Chat Tools and the Bubble That Runs Your Website
HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.
Live Chat Software Can't Agree Where Your Chats Should Live
Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.
Chative Is Betting Your Next Sale Starts In The DMs
The Da Nang-built messaging platform grew out of a chatbot tool called BotStar. Now it wants to be the one inbox where AI and human agents close sales across Facebook, Instagram, WhatsApp and Shopify.
Live Chat Software Stopped Waiting for a Human to Reply
From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.
Chative.IO
An AI-powered omnichannel inbox that turns messaging apps into a storefront - letting small teams sell, support and retain customers from a single screen.
Chaport
A live chat tool built on a stubborn idea: that talking to customers should feel less like operating software and more like texting a friend.
Vero
Vero is a Sydney-based customer engagement platform that helps product-led teams send personalized email, mobile push and SMS messages triggered by what users actually do inside a product. Founded in 2012 by Chris Hexton and James Lamont, Vero pairs a real-time behavioural workflow engine with Vero Connect, an approach that reads directly from a company's data warehouse so teams can message customers without duplicating their data into yet another marketing tool.
Eoghan McCabe
Eoghan McCabe is an Irish technology entrepreneur born in Dublin in 1984, best known as the co-founder and CEO of Intercom — the AI-first customer service platform he founded in 2011 alongside Des Traynor, Ciaran Lee, and David Barrett. After building Intercom into a $1.3B+ unicorn over its first decade, McCabe stepped down as CEO in 2020 due to a neurological autoimmune disorder, then dramatically returned in October 2022, just weeks before ChatGPT launched. Within six weeks he had a prototype of Fin, Intercom's AI agent, and proceeded to cut roughly 40% of staff and redirect the entire company toward AI — a bet that paid off: Intercom hit an estimated $343M in revenue in 2024 (+25% YoY), raised $125M from Kleiner Perkins and $250M in debt from Hercules Capital (March 2026), and recorded its largest-ever quarter by net new ARR in Q1 FY2026.