customer-communications
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Chris Rasmussen and the business of letting go
He built Doxim by getting close to the work. Growing it meant learning which parts to hand over - and which promises to keep.
Eric Rea Bet the Company on the Businesses Everyone Else Called Boring
A call from his father's tire shop gave Eric Rea a problem worth solving. Twelve years later, the Podium founder is still selling Main Street on a future built far from Silicon Valley.
Sarah Guckes Keeps Asking the Question Corporate Habit Hates: Why?
Across payments, fintech and customer communications, Sarah Guckes has built a career by treating curiosity as an operating system - and the status quo as a question, not an answer.
Sophie Cheng
The new Sinch CMO has spent her career turning complicated technology into useful customer choices. Her next problem is harder: making AI communication earn trust after the demo ends.
Dan O'Connell
Dan O'Connell is the CEO of Front, the AI-powered customer communications platform used by 9,000+ companies. A veteran of Google, AdRoll, and Dialpad - where he helped scale ARR from $30M to $200M+ - O'Connell joined Front as CEO in May 2024, succeeding co-founder Mathilde Collin, with a mandate to drive the company's next phase of AI-led growth. He is a UC Berkeley Haas MBA, Santa Clara University alumnus, Ironman triathlete, and a recurring voice in the conversation about how AI will reshape human work rather than replace it.