customer-communications
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Quadient
A century-old maker of postage meters quietly turned itself into a software company. Here is how Quadient bet its future on the mail nobody thinks about - the bills, statements and packages that decide whether a customer stays.
Cincom Systems
For 50-plus years Cincom quietly sold the software that runs behind other companies' sales quotes and customer letters. It also kept alive one of computing's most influential programming languages.
Yobi
Yobi is an AI workforce platform that lets businesses deploy task-specific 'AI employees' - synthetic agents that answer calls, reply across text and social channels, book appointments and sync data 24/7. Founded by Ahmed Reza and built around named agents like Kate (reception), Marie (support) and Carlos (operations), Yobi unifies calls, messaging, CRM and team collaboration so small and mid-sized teams stop switching tools and start automating the busywork.