csat
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The Quiet Company Teaching Retailers to Answer 50% of Their Customers With a Bot
Leon Chaddock spent 15 years watching contact centers drown in tweets, DMs and chat windows. Sentiment is his answer - one inbox, a low-code bot builder, and a bet that AI can handle half the queue without anyone noticing.
Survicate
Survey and listen to your customers across every channel, automatically identify key themes, and rally teams around feedback - all in Survicate's platform.
Retently
Collect NPS, CSAT and CES across every touchpoint, then let AI turn thousands of responses into the actions that protect revenue and loyalty.
Refiner
In-app surveys that integrate with your product and data stack.
SatisMeter
The handy feedback collection tool you didn't know you needed - built to turn quiet product moments into the customer signals teams actually act on.
SmartSurvey
The British survey company that decided keeping your data on home soil was a feature, not a footnote - and built a 600,000-user business on it.
Zonka Feedback
The platform for actionable customer feedback in the AI era.
Simplesat
The bootstrapped Seattle company built survey tools people actually finish - and turned an agency's own headache into feedback software for 1,000-plus brands.
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click feedback surveys from Nicereply to increase the volume of insights you receive.
Kapiche
The AI feedback analytics platform that reads every customer conversation - not just the 5% who fill out your survey - and tells you what it costs you.
AskNicely
The Portland-via-New Zealand software company turning everyday customer feedback into marching orders for frontline teams - and betting AI agents can make service businesses grow by simply being nicer.
Redapto
Redapto is a San Francisco enterprise-AI company (Y Combinator Fall 2025) building self-improving systems for customer support teams. Its platform monitors 100% of customer conversations across chat, voice, and email, catches quality issues and AI hallucinations in real time, runs custom evaluations tied to a brand's voice and policies, and automatically turns what it learns into updated training material and knowledge-base fixes. The goal is to move support from a cost center to a growth lever - lifting CSAT and net revenue retention and surfacing churn risks and expansion moments across the customer lifecycle.
Clootrack
Clootrack is an AI-driven customer experience analytics platform that helps enterprises understand the 'why' behind customer behavior. It ingests structured and unstructured feedback - surveys, reviews, call transcripts, chats, social and support tickets - across 95+ languages and 1,000+ integrations, then applies unsupervised thematic analysis and GenAI agents to surface the drivers of churn, NPS, returns and satisfaction in near real time. Founded in 2017 by serial entrepreneurs Shameel Abdulla and Subbakrishna Rao, the company positions itself as a faster, more granular alternative to survey-first Voice-of-Customer suites.
Tymely
Tymely is an AI customer service agent built for eCommerce and retail brands. It resolves complex support tickets end-to-end - refunds, partial-order exchanges, address changes and more - across email and chat, aiming for human-grade quality while cutting support costs. Founded in 2021 by NLP researchers Ohad Rozen and Roy Penn, Tymely reverse-engineers how a brand's best agents reason, so its AI can handle tickets that generic chatbots pass back to humans, claiming roughly 80% ticket coverage and measurable CSAT gains.