Amy Pritchard is the founder and CEO of ModSquad, a global leader in outsourced digital engagement services. A former commercial litigator, she launched the company in 2007 inside a virtual bar in Second Life with four colleagues - their first gig was guarding Newt Gingrich's avatar. Today ModSquad runs 10,000+ independent contractors across 70 countries, serving clients from the NFL to the U.S. Department of State with customer support, content moderation, trust and safety, and community management - blending agentic AI with high-EQ human expertise.
Krystal Wu is a Boston-based community and marketing program manager known for building engaged B2B communities at HubSpot, Shopify, and Common Room. She spent nearly five years at HubSpot growing their social media community before moving into senior roles at Shopify and ZoomInfo. At Common Room, she built an events engine from scratch that generated $1M+ in pipeline in a single quarter, earning her a reputation as one of the more results-oriented voices in the community-led growth space.